Instructional Designer at Iterable

| Greater Denver Area
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Iterable is the growth marketing platform that enables brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app and more with unparalleled data flexibility. We are an integrated, cross-channel solution—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've raised a $60M Series D from top-tier investors like Index Ventures and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past  three years and we have also made Best Places to Work - Denver for 2020. In addition, Wealthfront listed us on their 2020 Career Launching Companies List and we’ve earned ourselves a top 20 spot among the SaaS 100. We have a nationwide presence with offices in San Francisco, New York, and Denver, plus our first international office in London. Our  values are Trust, Growth Mindset, Humility, and Balance, and you can learn more about how we live our values as we scale on Our Culture page or more about our history  on our About Us page.

How you will make an impact:

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

  • Iterable’s online training Academy was launched in August of 2019. The Iterable Instructional Designer in Professional Services will help  design/build customer education via e-learning modules using Camtasia for the LearnUpon learning management platform, and  helping construct Virtual Lead Trainer events.
  • This role reports to the Customer Education Manager, and must be very hands-on and focused on becoming a product expert, building/updating/delivering training, and expanding/improving our online Academy/LMS. 
  • This is a strategic role and the candidate chosen should be willing and able to not only build e-learning with the help of the Customer Education Manager, but also host and record training sessions as needed.
  • The main Key Results (KR) of the Instructional Designer is customer satisfaction as it pertains to courses created, as well as any overarching team OKRs and company initiatives. 
  • We are a fast growing company and our customer, partner and employee education needs need to keep pace with company growth so we can scale effectively. You, the Instructional Designer, will play a key role in this progress as our team grows in the next year! 

About The Professional Services Team (PS):

  • Our core purpose: delight our customers with experiences & outcomes that maximize their growth and ours
  • We deliver implementation consulting services and education services to our customers
  • We are a team of Implementation Consultants, Project Managers, Implementation Architects, and a Customer Education Manager
  • Our OKRs (Objectives and Key Results) are customer satisfaction, time to value, NPS, adoption of online Academy, and Net Retention Rate
  • We embody Iterable’s values of Humility, Trust, Growth Mindset, and Balance
  • Our service principles are to be Consultative, Accurate, Resourceful, Great Project Managers, Proactive, Responsive, and Kind

Immediate tactical areas of focus will include:

  • Develop and continually hone expertise in our platform and 3rd party integrations
  • Update and maintain existing Academy content with platform optimizations and UI / branding changes
  • Conduct live public training to Iterable customers, partners, employees and/or prospects as needed
  • Work with PS to continually integrate more and better education content across the customer journey in order to automate onboarding and scale PS
  • Identify and iterate on non-product content/training focused on enabling growth marketers to succeed (strategy, operations, process, change management, etc.)
  • Identify industry events to attend and learn about trends and innovation in Education Services  and Instructional Design (virtual until business travel is permitted again)
  • Develop videos in Camtasia and write scripts based on the Education Content Roadmap and collaborate with the Customer Education Manager on course/module layout and quiz creation

Long-term strategic areas of focus will include:

  • Cross-functional partnerships: integrate Customer Education across the entire customer lifecycle
  • Insightful & Actionable Metrics: Be a leading voice along with the Customer Education Manager in building out the Customer EDU Program going forward
  • Subscription Model Definition: offerings, public content, custom training, live, virtual, in-person, offerings for partners, train the trainer
  • Content Development Trends and Strategy: best practices in content development, mobile, 3rd party distribution (e.g., LinkedIn Learning, Udemy, etc.)
  • Certification Program: Helping the CEM to develop certification for customers, partners, employees; leverage certification data for best practices, assessment writing, forecast retention

We are looking for people who have:

  • Experience in instructional design, training development and/or training delivery 
  • Previous experience managing multiple projects simultaneously
  • Passionate about working with customers and educating others
  • Familiarity with Camtasia, SnagIt and LearnUpon
  • Possesses humility, integrity and growth mindset
  • A love for tech and how it can help people

Bonus points:

  • Experience with email marketing, push or SMS software

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Flexible PTO 
  • Daily lunch allowance
  • Monthly Employee Wellness allowance 
  • Quarterly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Last Update: 09/29/2020

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Technology we use

  • Engineering
    • JavaLanguages
    • ScalaLanguages
    • ReactLibraries
    • MongoDBDatabases

Location

Our office is right on 16th Street Mall with easy access to all of Downtown!

An Insider's view of Iterable

How does your team reward individual success?

Being a product engineer, it’s so rewarding to see customers use the features I've worked on. We're really pushing to add new features and grow the experience on Iterable. It's fantastic to hear feedback from our support and sales teams of how much customers appreciate the features we've worked on and released!

Jeffrey

Software Engineer

What's the biggest problem your team is solving?

Iterable is helping marketers wade through the endless sea of customer data to create exciting and engaging experiences for their consumers. The primary channel we do this in is email—but we're a cross-channel platform allowing for marketers to also manage mobile push, in app, and social media as well.

Kevin

Senior Manager, Growth Sales

What makes someone successful on your team?

In one word, curiosity. I think we’ve done an amazing job of hiring really smart people, but what gives us the edge is everyone’s curiosity and desire to learn. Our people are successful because they want to find answers and grow their knowledge set every day. Luckily, we are an incredibly collaborative team, so it’s easy to learn from our peers.

Lindsey

Enterprise Customer Success Manager

How do your team's ideas influence the company's direction?

Iterable is a great place for anyone who is not just satisfied with the status quo, but who works hard to drive things forward. A recent example of how we influenced the company’s direction is our quarterly Engagement Survey. Our HR team works with managers to set initiatives to increase engagement and make Iterable an even better place to work.

Sara

VP of People

How would you describe the company’s work-life balance?

Iterable embodies balance as one of our core values. Our company does a great job of promoting this balance through various stipends to promote health and wellness. One of the reasons I have enjoyed my time here so much is the encouragement that this company gives its employees to try new experiences both at work and in their personal lives.

Dan

Senior Director, Operations

What are Iterable Perks + Benefits

Iterable Benefits Overview

-Health Insurance
-Dental Insurance
-Vision Insurance
-Life Insurance
-401k (no company contribution at this time)
-$10/day lunch stipend Monday-Friday
-Generous wellness/fitness allowance of $120/month
-Generous professional development allowance of $300/quarter
-Flexible vacation policy
-Paid Parental leave of 12-weeks
-Pre-tax commuter benefit (no company contribution at this time)
-Automatic $50/month reimbursement for personal phone/data use
-Calm.com app Premium membership

PLUS Office Perks Including:
-Unlimited coffee, drinks, and snacks
-In-office culture bonding events once a month
-In-office lunchtime Yoga and Pilates 2x a week
-Adjustable sit/stand desks
-Free secured bike parking
-Onsite gym facilities
-24/7 Access

Culture
Volunteer in local community
Our internal volunteer group is called Charitable. We've supported a variety of local non-profits varying from environmental cleanup to preparing food at shelters.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
One of our Denver employees started an employee group called ZenIt. With Balance being a Core Value at Iterable, ZenIt provides a community dedicated to practicing medication during work hours.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We have pilates and yoga in the office once a week each. In addition, twice week team meditation sessions.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Iterable has a couple of events throughout the year that involve spouses and children.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Iterable asks all employees to spend at least 5 working hours in a volunteer role throughout the year. If you have a charity you would like us to help out, let us know!
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
We have Ping Pong, Pop A Shot, and a variety of other games and areas to relax and get away from your desk!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
There is onsite paid parking in the building however the employee will have to contact the building for availability.
Fitness Subsidies
Iterable has a Fitness and Wellness stipend of $120 per month that covers a variety of health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Iterable offers a quarterly Professional and Personal Development stipend of $300. You can use this on a variety of professional and personal trainings either in the classroom or online.
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