Instructional Designer at RingCentral

| Greater Denver Area
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Instructional Designer

Job Type: Full time
Location: Denver, CO
Department: GSS Operations

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

Job Description:

RingCentral is looking for an experienced instructional designer who specializes in eLearning development but also enjoys developing other types of instructional content to join our Customer Training team. Working for the Manager of Instructional Design, this role will be a key contributor to the identification of training needs and the expansion of the customer training curriculum. This role will focus primarily on the development of CBTs and instructional videos, but will include development of content for other modalities such as ILT and VILT.

 

Responsibilities:

  • Create world-class customer facing learning programs including eLearning, videos, ILT, VILT, and certifications
  • Inject engaging, visual, hands-on activities into your learning programs; final candidates will be asked to provide examples of prior work and a writing sample
  • Assist with internal training initiatives as needed
  • Scope and prioritize training requests
  • Measure your learning programs for effectiveness
  • Manage all aspects of the development cycle including needs analysis, design, implementation, review, and updates
  • Drive projects to completion within agreed upon timeframes
  • Seek continuous improvement; willing to try new ideas to produce better content.
  • Build and maintain solid cross-functional relationships
  • Collaborate with members from various departments within the Company to ensure that training content is accurate, relevant, and effective for audience and business needs
  • Collaborate with the Marketing Department to coordinate training messages and efforts

 

Qualifications:

  • Proven success with blended learning development for instructor-led training, virtual instructor-led training, and self-paced content hosted in a learning management system.
  • Proven project and people management skills, including self-starter, organization, follow-through, and problem-solving
  • Enjoys working with a dynamic, tight-knit team to produce cutting-edge, high-quality training solutions
  • Courage and confidence to challenge the status quo, expresses views openly
  • Stays up to date with training industry best practices and willing to try new ideas
  • Excellent organizational, analytical, interpersonal and written/oral communication skills.
  • Bachelor's degree from a four-year college or university is required
  • A minimum of five years of experience designing training programs and delivery functions including all delivery modalities is required
  • Captivate (or equivalent authoring tool) experience is required
  • Graphic design experience is preferred
  • Instructional video production experience is preferred
  • Voice-over-IP, contact center, or telephony experience is preferred with higher preference with contact center experience.

 

 

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral is an EEO/AA employer.
Tier2

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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