Instructional Designer

| Greater Denver Area
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Who is Return Path?Return Path is the expert in deliverability. Every day, our customers trust our data and insights to help them optimize their email marketing. Partnered with best-in-class email service providers, we help marketers take their email programs to the next level by driving more response and increasing revenue.
At Return Path, we know email.
Through the Return Path Data Exchange, we've brought together the world's most comprehensive source of data from the email ecosystem. We partner with more than 70 providers of mailbox and security solutions, covering 2.5 billion inboxes-approximately 70 percent of the worldwide total. Also feeding into this data platform is our consumer network of more than 2 million consumers, delivering unparalleled insight into user behavior, brand affinity, and consumer preferences.
Once you're an employee here, this is a place where you'll be challenged, inspired, rewarded, and transformed.
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The Impact You'll Have at Return Path
As Instructional Designer you will be responsible for developing customer training programs under the guidance of the Director, Knowledge and Training. This position has close interaction with Product Management, Product Marketing, Service, Knowledge, and Support teams.
In addition, this role will:

  • Design and develop a range of digital learning experiences for Return Path customers, including on-demand video training, instructor-led webinars, interactive online learning, and other innovative learning initiatives
  • Collaborate with subject matter experts across the business to help translate their knowledge into an effective learning experience for customers
  • Build strong relationships with stakeholders to set and manage expectations, create project plans, and regularly communicate project update and status
  • Work with regional stakeholders to identify global training requirements
  • Develop and maintain a training roadmap to ensure a regular cadence of on-demand customer training
  • Identify and benchmark key performance indicators and measure impact of training programs

What does it take to be successful in this role?

  • Experience developing training on complex technologies with authoring tools, such as Adobe Captivate and Camtasia
  • Experience in writing video scripts, editing video, and completing post-production creative design
  • Experience with instructional design and e-learning frameworks such as ADDIE and how adults learn
  • Positive and proactive attitude toward developing training for rapidly changing products
  • Understanding of user-centered design principles and how training fits in a comprehensive customer experience for low-touch customers
  • Experience with Agile methodologies is a plus
  • A bachelor's degree in education, learning design, communications, or a related related field and at least 3-4 years of proven training experience

In addition to the above, you must be a good fit at Return Path. To be successful here, you must demonstrate Personal/Professional Growth, Professionalism, Execution, and Strategic Thinking; have a Positive Impact and a great sense of humor.
People First

At Return Path, we are building an extraordinary company that helps people and businesses communicate more reliably, effectively, and securely. We put people first, do the right thing, and succeed together.
We have a strong belief that our people are the most important part of our business. We incorporate this philosophy into our practices and we live it every day. This means we have generous traditional benefits and take a lot of time to focus on quality management and leadership development. We also strive to ensure each person in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of career growth and direction. We have great employee retention over the years because people love coming to work here and really feel like they're part of something special.
Do the right thing

The Return Path experience is a two-way exchange. We expect you to give us your best every day, and you can expect the same from us. In exchange for your talent, your energy, and your unique contributions, we will strive to give you what you need to live a balanced, healthy life. This means more than competitive pay and benefits-it means offering the freedom and flexibility to create your ideal experience inside and outside the office.
For more information visit www.returnpath.com

Return Path is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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Location

Return Path is located in the Arista neighborhood of Broomfield. Arista is a thoughtful blend of urban living and an epicenter of the NW corridor.

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