Innovation and Design Thinking Lead

| Greater Denver Area
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Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

5 - 10%

Job Description

About FIS Impact Labs 

Our vision is to make FIS the industry-leading provider of platforms and services for companies to build and run financial applications. To help realize this vision, FIS has created Impact Labs, a centralized innovation & venture creation/incubation team. 

Impact Labs transforms new product and business concepts into sustainable, organic growth opportunities while building a strong culture of intrapreneurship across FIS. Operating within a product innovation framework, the team vets, tests, and incubates new ventures for successful commercial integration. 

Joining this team will put you at the forefront of fintech innovation and your work will shape the future financial services landscape.  

Our team is made up of builders, and you should be no exception! 

What you will be doing: 

  • Plan and facilitate cross-functional workshops to promote a human-centric approach to innovation 

  • Uncover real customer needs, pain-points and highlights through qualitative and quantitative measures in both B2B & B2C contexts 

  • Plan and conduct generative research with customers and subject-matter experts  

  • Synthesize research findings into artifacts (e.g. experience maps, personas, system maps, etc.) to support a cross-functional design process 

  • Translate customer needs into outstanding concepts, desirable solutions, and real business needs 

  • Collaborate closely with UX/UI designers, technologists, researchers, and product managers to translate customer needs & Jobs-To-Be-Done into desirable solutions 

  • Lead, foster and inspire a customer-centric, agile, and innovative culture at FIS by evangelizing Design Thinking, Corporate Innovation, and User Research 

  • Leverage and contribute to Impact Lab’s Design Thinking practices & tools 

  • Be the customer’s biggest advocate by promoting a human-centric approach to innovation within cross-functional teams   

  • Act as an ambassador for Human-Centered Design, help plan and present at company and community events, workshops, and conferences to encourage a customer-centric culture of innovation 

  • Stay up-to-date on the latest trends in innovation and its methodologies to continuously influence the team’s approach to disruptive growth 

  • Act as a thought partner as we seek to build and refine our venture creation processes 

What you bring:

  • 5+ years experience with business strategy, innovation, or similar roles focused on driving growth for a business and its customers 

  • Expertise in design-thinking 

  • Expertise in design research and jobs-to-be-done theory 

  • Demonstrated history of- and passion for- leading groups through workshops 

  • Successful history of interpreting trends and research to generate high potential business ideas for further exploration, prototyping, and incubation 

  • Exceptional communication and presentation skills with the ability to influence others 

  • Must be organized, able to act independently, and switch rapidly between different projects in a fast-paced environment 

  • Up to 10% travel expectations (when deemed appropriate and safe to do so) 

Added bonus if you have:

  • Prior experience in the financial services industry 

  • Educational experience in design thinking 

  • Experience in futures thinking 

What we offer you  

  • Ownership of your role and responsibilities, impact on influencing an innovative culture 

  • A high-visibility, high-impact role 

  • The opportunity to create ideas for some of the most challenging, relevant issues in financial services & technology and work closely with teams that will bring these ideas to life  

  • A work environment built on trust, accountability, collaboration, curiosity, fearlessness, kindness and respect 

.

View our benefits here: https://cdn.phenompeople.com/CareerConnectResources/FIGLUS/documents/2021BenefitsSnapshot-1611561721803.pdf The posted salary range describes the minimum to maximum range for this job description in the state of Colorado. The salary range is posted in accordance with the Colorado Equal Pay For Equal Work Act. The salary range for this same position may be lower or higher in markets outside of Colorado.$0 - 0

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Location

Our Denver office is located in the Tech Center at Belleview & I-25, and our pictureqsue Durango office is nestled alongside the Animas River.

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