Facilitation and Instructional Designer, Sales Enablement

| Greater Denver Area
Our Purpose 
At Xero, we're here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we're not only helping small business, we'll be building a stronger economy that can change the world.
How you'll make an impact
At Xero the customer is the cornerstone of everything we do. This role is responsible for developing and facilitating educational content that helps sales teams best consult with Xero customers, ultimately growing their business and ours.
Part training and part educational instructional design, it involves independent project management to develop and deliver curriculum to reinforce Xero's sales process, consultative skills, new products and services to transform the world of accounting. 
The ideal candidate will have:
  • Outstanding presentation and communication skills

  • Proven ability to work autonomously and demonstrate initiative

  • Effective project management and planning abilities
  • Passion and desire to make a difference and contribute as a member of a dynamic team

  • Positive, friendly 'can do' attitude

  • Attention to detail, follow up and follow through

  • Creativity and willingness to try new things

  • Drive for results while dealing with ambiguity

What you'll do
  • Schedule, coordinate and facilitate in-person and online trainings with an energetic and engaging style

  • Work closely with front-line managers to optimize their team's performance
  • Create and maintain training programs for Xero sellers in a variety of delivery options including self-directed e-learning, video, workshops and seminars
  • Assist with assessment of training needs of employees across the business
  • Write learning objectives and training content; including knowledge checks and scripts
  • Map out training plans and schedules, design and develop training programs (outsourced or in-house) for sales, sales ops, resellers and others

  • Coordinate and facilitate onboarding training for new sales employees
  • Work closely with internal and external subject matter experts to design, develop and deliver courses that support overall department and business goals

  • Maintain quality and brand alignment of training content created within Xero guidelines

  • Assist with change management, set up and training for sales and sales ops technology
Success looks like
  • High engagement of learners in live and online trainings using a Socratic method
  • Ability to take global sales education programs, regionalize and deliver in a short time period
  • eLearnings designed and developed to build long term skills and capabilities 
What you'll bring with you
Critical competencies

  • Learning Agility- A strong willingness to learn and adjust to new people and environments. Actively works to understand strengths, identify opportunities to develop, embrace new ways of thinking and apply new information.
  • Business Insight- Demonstrates a thorough understanding of the business model, market dynamics and revenue levers, to inform and anticipate future strategies, changes and trends.
  • Resilience & Adaptability- Ability to successfully navigate a fast-paced, high-growth environment, excelling in the face of ambiguity and frequent change. Effective with limited information or direction; comfortable with risk and uncertainty; self-directed and proactive.
  • Tech Savvy- Anticipates, experiments with, learns and adopts a broad range of new technologies that enhance organizational outcomes and drive the business forward. Rejects low-impact or fad technologies.
  • Plans & Aligns- Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate initiatives and actions, stages activities with milestones and schedules, anticipates obstacles and sets contingency plans.
  • Effective coach- Facilitates the development of others' knowledge and skills, providing timely and candid feedback and guidance to help them improve and reach goals.
  • Expert presenter- Presents information comfortably, compellingly and articulately with an instinctive, intelligent command of the audience, data and medium.
  • Instructional design and training delivery experience in a high-growth SaaS and/or consultative sales environment
  • 5 - 10 years experience
  • Bachelor's Degree or equivalent
  • Computer literacy and software knowledge, including Google Apps, MS PowerPoint, plus others such as Keynote, Articulate and Evolve
  • Experience in the accounting industry and or SaaS a plus
  • Certification in Blanchard's SLII experience a plus
Why you'll love Xero
Diversity of people brings diversity of thought and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and change are not only inspired but also celebrated. We value our people and want them to enjoy and take pride in their work.
We have a unique and special culture based around our values (#ownership, #challenge, #beautiful, #human and #champion) and offer a number of other great benefits and perks including Xero shares.
So if you want to hear more and get the opportunity to help shape the next phase in the Xero success story please apply!
Xero is an Equal Opportunity Employer.
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM


Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

An Insider's view of Xero

How would you describe the company’s work-life balance?

Getting things done for our customers is always top of mind, but Xero understands that starts from taking great care of ourselves as well. Having the ability to work from home when needed, wellness days, and events like office walks and 10 minute massages show that life (and living it!) helps us contribute and innovate better at work.


Product Owner

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!


Account Manager

What makes someone successful on your team?

If you’re hungry to learn more, have a brilliant idea, or are passionate about a particular project, just dive in head first. Xero values people who are do-ers, who want to roll up their sleeves and #champion an initiative through from beginning to end.


Integration- GTM Lead

How do your team's ideas influence the company's direction?

Our team is responsible for ensuring every Xero has a voice and an opportunity to influence: upward, downward and horizontally. There are very few constraints for people who have bright ideas, the right values, and the passion to make things better. Every Xero has access to leadership and opportunities to impact strategy in very direct ways.


Talent Experience Manager

What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Retirement & Stock Options Benefits
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
Eight weeks paid leave for primary caregiver. Two weeks of paid leave for secondary caregiver
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 5 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 5 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
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