Director of UX at JumpCloud

| Greater Denver Area
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Director of UX

Remote in the U.S.

 

Meet JumpCloud

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

 

About the Opportunity

We’re looking for a Director of UX to scale our team through our next phase of growth and beyond. You’ll lead and shape a talented team of designers and researchers.You’ll set UX strategy in line with our business goals, and you’ll motivate the team to execute at a high level. You’ll also build a design center of excellence that finds the right balance of in house talent and agency support to scale up or down based on design needs for the business.

We have a unique market window, so you’ll be expected to bring your creativity, experience, and sense of urgency to drive UX Strategy, key initiatives, and the team forward. You’ll partner with product and engineering leadership, engineers, designers, product managers, and marketing leaders to plan, drive, and execute. You’ll have direct access to our seasoned executive leadership team and support from our board and investors. No egos, just a passionate team working together to solve customer problems, deliver an amazing experience, and build a great business.

 

Key Challenges You’ll Tackle:

  • Analyze, design, and communicate UX and Product Design strategy in line with business goals.

  • Lead UX team to execute against strategy, integrate new learnings, and manage competing design needs.

  • Evolve our Design Ops strategy to support scale.

  • Partner with marketing to ensure consistent brand experience across all customer interactions.

  • Recruit and develop extraordinary talent through coaching, managing, and mentoring.

 

You’ll Be a Great Fit if You Have:

  • 7+ years of experience leading and managing teams of designers and researchers.

  • Degree in HCI, Visual Design, or related field of study (or work experience in lieu of degree).

  • Demonstrated ability to deliver SaaS products with elegant interactions and visual design.

  • Strong ability to inspire all levels of your team.

  • Excellent written and oral communication skills, at all levels of the organization and with customers.

  • Demonstrated ability to work in and lead UX in an Agile environment.

  • Demonstrated ability to scale UX function. Deep UX toolkit to tailor approach and methodology appropriate for the context.

  • Ability to challenge assumptions respectfully and give and receive feedback with grace. 

  • Creative problem solving ability to identify obstacles and viable solutions.

  • Outcome-orientation. Ability to articulate the desired outcome and work collaboratively to create a path to achieve it.

Bonus points for:

  • Direct experience in marketing, product management, and/or engineering.

  • Experience with IT-related technologies such as directory services, LDAP, RADIUS, SAML, MultiFactor Authentication, MDM or similarly complex technologies.

 

Where you’ll be working 

All our roles are remote in the U.S. unless otherwise specified. Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time.

 

Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!

 

JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. 

 

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

 

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $150,000-$215,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and 401k benefits. We have an unlimited vacation policy and also provide commuter benefits for employees in the Denver/Boulder, CO area. 

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in the business park adjacent to the Home Depot off of McCaslin Boulevard in Louisville!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

What projects are you most excited about?

Growth! JumpCloud is actively growing in Denver/Boulder and across the U.S. Attracting and engaging a diverse group of talent as we continue to expand is my main focus. JumpCloud has a strong culture of learning, so we're always looking at what we're doing and adjusting to make it even better.

Katy

Manager, People Attraction

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2750.00 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
JumpCloud's health insurance policy covers up to ___% of out of pocket expenses.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
JumpCloud provides employees with a flexible work schedule that includes ___.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
JumpCloud sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
JumpCloud hosts company outings Monthly.
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
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