Director of User Research
As the Director of User Research, you’ll be passionate about creating a deep understanding and empathy for our users and their organizations. You crave all the data - quantitative and qualitative - to identify our biggest opportunities resulting in visibly impactful improvements for Workiva. You’ve previously built an effective research capability - operationalizing how a user research team efficiently functions.
You’re right for this role if you balance comprehensive longitudinal studies with lean UX; if you’re an amazing storyteller to influence others; if you’re humble and understand that there’s always more to learn; and if you can’t wait to coach our talented R&D team. This is a remote role
Responsibilities
Define the user research vision and roadmap, prioritizing initiatives that will drive the most impact and align with our company strategy.
Lead, mentor, and grow a team of talented user researchers, helping broaden their skills and support their career growth, conducting performance reviews, reviewing work, and recruiting top talent.
Be a highly respected senior partner and thought leader, working skillfully across departments (R&D, Data Science, Marketing, etc.) to achieve unified solutions across the customer’s journey.
Build on our customer-centric culture by further integrating research into daily activities, coaching teams how to conduct their own studies to gain quality insights about their customers, when appropriate.
Champion and drive high-quality user experiences across Workiva’s ecosystem.
Proactively identify and contribute ideas as a catalyst for driving positive change.
What You'll Need
Experience
10+ years’ experience repeatedly delivering high quality research results with 5+ years’ experience in building and coaching teams for high impact results
Scaled high functioning, well-regarded user research teams
Experience in driving operational excellence for efficiency and effectiveness
Deep understanding of qualitative and quantitative research methods, including when and how to apply them most effectively
B.A./B.S. or M.A./M.S. degree in HCI, Human Factors, Psychology, etc. preferred
Skills
Ability to influence others, tying insights to business impact
Exceptional interpersonal, presentation, and communication skills
Expert knowledge of user research best practices, methodologies, and tools
Strong management and leadership skills
Up to 10% to meet with geographically dispersed team members depending on proximity to Workiva offices
Reliable internet access for any period of time working remotely, not in a Workiva office.
How You’ll Be Rewarded
Base Pay Range in Colorado: $147,000 - $198,000
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
- Customer Success: Always delight our customers.
- Trust: Rely on each other.
- Integrity: Do the right thing, every time.
- Collaboration: Share resources and work together.
- Innovation: Keep creating solutions and finding better ways.
- Inclusion: Support a diverse community where we all belong.
- Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
- Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
- Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
- Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
- Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more: https://www.linkedin.com/showcase/workiva-life-and-careers/
Learn more: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].