UX Content Strategist
Hotel Engine is the world’s largest Lodging Performance Network, established to create a richer, more rewarding business travel experience by connecting a global network of businesses and lodging partners. Our innovative travel-tech company is on an incredible growth trajectory and will continue to build on our strong foundations by bringing our customer obsession, data-driven problem-solving, and bias for action into every decision we make.
In December of 2021, we closed our series B funding round with a $1.3 billion valuation, and that’s just the beginning. We expect 2022 to be our best year yet.
Working hard behind the scenes building and supporting our platform are exceptional people–from our large engineering and product teams to our fast-growing sales, supplier, and member support orgs, to our data, marketing, and operations teams.
We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! We’re focused on finding the right people who are energized by our culture, with diverse experiences and backgrounds that will help us unlock our full potential. Complacency doesn’t live here. We’ve built a team of world-class people who really want to work with other world-class people. Click here to view our DNA, and if you like what you see, please, read on!
We’re looking for a UX Content Strategist.
Our Product and Design group is eager to welcome a customer-obsessed Content Designer to the team. You’ll create product content, collaborate across verticals and manage the content for cross-functional projects, always focusing on UX best practices to ensure our customers have the best online experiences. As part of the team, your focus will be on content clarity, coherence, quality, accessibility and global relevance.
Here's what you'll do:
- Partner closely with Designers, Product Managers and Engineers to understand user and product needs
- Plan content flows that are simple and easy to understand
- Contribute to product content strategy as well as produce and present final UX copy
- Write and edit UI copy to help users navigate our products, including tool tips, notifications, error messaging, calls to action, microcopy and instructional materials
- Assist with persona research
- Write and produce user guides with an eye on conversion opportunities
- Ensure content consistency across the product
- Complete high-quality work in a fast-paced, dynamic work environment
Here's what you’ll bring:
- 3+ years of experience as a UX Writer or similar role in an agency or in-house setting
- Experienced communication skills across marketing, sales and customer support channels
- Ability to craft clear, concise and correct UI content for the in-product experience on hand-held devices, mobile and desktop experiences
- Awareness of customer needs and an ability to write innovative and simplified solutions to customer issues
- Adherence to UX best practices, including a command of grammar and spelling
- Experience creating scalable content
- Skills for developing reusable and scalable patterns for teammates to follow
- Some experience with user research methods, including contextual interviews, surveys, persona creation and usability testing
- Clear ways to communicate content decisions and strategy to those new to the subject
- Experience writing marketing copy or other promotional materials preferred
- A portfolio of relevant UX work samples including problems you helped solved, your contributions and the impact to customers
Cash Compensation:
- The total cash compensation for this role is $80,000-$100,000/year. Final offer amounts are determined by multiple factors, including prior experience and expertise and may vary from the amount above.
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive base salaries
- Annual performance bonuses
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.
