Content Designer
Summary
The Content Designer helps shape the voice of Workiva by creating product content, help articles, and release notes. This person works with directly with User Experience Designers, Product Managers, and subject-matter experts to support Workiva customers by producing clear and user-centric content for Workiva products and features. This role is remote.
Responsibilities
- Collaborate with product managers, user experience designers, and subject-matter experts to support a world-class user experience
- Follow audience-centered and iterative design methods to understand and meet user needs
- Work with teams throughout the development life cycle to design content for Workiva products
- Collaborate with team members to explore new approaches to provide the right content at the right time
- Craft clear and excellent content for the product, help articles, and release notes
- Develop content that increases user engagement and encourages adoption of new products and features
- Ensure the success of a rapidly growing enterprise user base
- Assist internal teams with content requests as needed
What You'll Need
Skills
- Excellent verbal, written, and interpersonal communication skills
- Self-motivated with a propensity for action and continuous improvement
- Exceptional organizational skills
- Ability to collaborate across multiple cross-functional, geographically distributed teams
- Uncanny attention to detail and customer focus
Experience
- 3+ years in software UX writing, content design, or technical writing
- Experience in UX content design at a SaaS company is preferred
- Experience working in a lean UX/Agile environment
- Experience in cloud software, human-computer interaction, and/or user experience, a plus
Education
- Bachelor's or Master's in Technical Communication, English, Human-Computer Interaction, or related discipline (or relevant experience)
Travel Requirement
- Up to 5% travel to meet with internal and external stakeholders - there is no travel now with covid, we are all remote
Working Conditions & Physical Requirements
- Depending on assigned work location, walking outdoors between company campus facilities in a variety of weather conditions may be necessary to perform responsibilities of this position
- Reliable internet access for any period of time working remotely, not in a Workiva office
How You'll Be Rewarded
- Base Pay Range in Colorado: $71,000 - $89,000
- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
- Customer Success: Always delight our customers.
- Trust: Rely on each other.
- Integrity: Do the right thing, every time.
- Collaboration: Share resources and work together.
- Innovation: Keep creating solutions and finding better ways.
- Inclusion: Support a diverse community where we all belong.
- Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
- Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
- Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
- Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
- Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more: https://www.linkedin.com/showcase/workiva-life-and-careers/
Learn more: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].