Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
The Role
Communicating ideas and information is vital to providing a stellar user experience and ensuring we're delivering on the promises we make to our users. Zoom is looking for a Senior Content Designer to shape our product experience for our Zoom Rooms and Whiteboard team. Reporting to a Sr. UX Research Manager, you'll partner closely with product teams to help them communicate effectively with users, and deliver the right information, in the right way, at the right time. You'll also play a key role in defining Content Design as a discipline here at Zoom, establishing best practices, creating guidelines for tone, style, and voice for the teams you work with, and educating the organization on Content Design as a strategic function.
This role excels not just at writing, editing, and collaboration, but also at developing ways to scale your impact. Our Content Design team strives to understand our users and their needs through data and insights, and to create the most intuitive, delightful experience on their behalf. The Content Designer also needs to be adept at balancing personality and function in their approach to create a cohesive, unified experience for our users.
Core Responsibilities

• Work with Product, Design, and Engineering to define, test and iterate in-product copy
• Work with our UX Research team to test and validate that content is clear and memorable.
• Develop tools and frameworks to help scale Content Design across the organization.
• Set a scalable copy standard, and drive adherence to Content Design best practices based on industry standards, internal learnings, branding guidelines, research and data.

Basic Qualifications

• 5+ years of content design experience
• 3+ years of experience writing for multiple audiences and contexts
• Proficient in English with exceptional US-based grammar and copywriting skills
• Experience creating content design systems, guides and frameworks
• Experience working with stakeholders to prioritize projects and create a roadmap

Preferred Qualifications

• Experience working with remote teams and an international audience.
• Prior experience in the hybrid work environment/ whiteboard /virtual events/ webinar space would be an added bonus.
• Own, develop and evangelize copy guidelines and tone of voice
• Experience driving programs related to online content strategy, content delivery tools, content taxonomy and classification, and/or the user experience with content.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom:

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