Some people go to work. 

At RingCentral, you’ll change the way the world works.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Information Technology (IT) Team to make sure we stay ahead of the competition. 

We are looking for an experienced Workday Business Systems Analyst who will engage with business stakeholders in HR to understand their systems and user needs, drill into the details to analyze complex processes and translate them into business and functional requirements. You will be responsible for documenting requirements, defining scope and objectives, systems configuration, testing, implementation, continuous improvement and ongoing support. To ensure we provides optimal service, you will be skilled at business processes and methodologies along with a strong analytical and data modeling background. This is a full-time position at RingCentral’s new Belmont Campus.  

Responsibilities  

Business Requirements & Analysis:  

• Acts as the liaison between the business units, technology teams and support teams 

• Analyze existing and future state business processes, systems and flows of data  

• Develop and maintain documentation related to developing and modifying business processes and systems 

• Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)  

• Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding 

• Distinguish user requests from the underlying true needs to align with macro vision  and strategy  

Business Solutions Design & Delivery:  

• Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders  

• Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction  

• Facilitate review sessions with functional owners, subject matter experts and end-user representatives  

• Oversee the project lifecycle for projects within HR and Legal systems 

• Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live  

• Ensure training and timely communications in accordance with project timelines  

• Engage other areas of HRIS such as security, reporting, production and participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met 

Show Leadership:  

• Interface and partner with Business Management Teams  

• Ability to think critically, solve problems, make decisions and build trust across the organization 

• Excellent negotiation, influencing, collaboration, communication, and presentation skills,  

• Build and manage global teams. Guide and coach team members.  

• Effectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery 

Qualifications    

• BS degree in Computer Science or related field and equivalent practical experience 

• 5 years of knowledge and related industry experience in one or more business domains with other HR HCM systems such as SAP or PeopleSoft  

• 3 years of experience implementing, configuring, customizing and integrating one or more SaaS software (Eg: Workday, ADP, Salesforce, iCertis, Conga, Spring, NetSuite)  

• Strong technical experience with XSLT, XTT, XML and object-oriented development including Java  

• Experience with Web Services and APIs (WSDL, SOAP, REST and WS standards) 

• Experience with building web services integrations (REST/SOAP) 

• Understanding of Robotic Process Automation (RPA) is highly desirable 

• In-depth experience with Workday HCM, Benefits, Compensation, Talent management, Performance, Recruiting, Absence management, Time tracking, Reports, Calculated fields, EIB, Workday Studio integration & Dashboard creation  

• Experience with the full lifecycle of both implementations, upgrades and providing Workday Support. 

• Strong Workday security, business process design, and integrations experience 

• Must exhibit strong security and confidentiality practices with systems that handle sensitive data