Technical Business Analyst
Quantum Metric
Quantum Metric is paving the way for Continuous Product Design, which is a cross-team approach to building better digital products faster. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.
Our Culture
Our number one goal at QM is happy people, happy culture. In addition, we are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products.
About the Role
The Technical Business Analyst will be responsible for eliciting, analyzing, documenting, managing and recommending requirements that solve business challenges and integrate with corporate data solutions. Data system configuration and integration is a function of the Revenue Operations team that supports internal teams such as Business Strategy, Marketing, Sales, Customer Success and Product and aligns the company’s data systems and data to achieve accurate, data-driven decisions. SalesForce is a primary component of our data system integrations.
Responsibilities
- Collaborate with cross-functional teams to establish business information requirements and needs to transform business problems into detailed and practical data and reporting requirements.
- Extract, curate, explore and analyze data from multiple sources; collect research data, perform business studies and make recommendations, as required.
- Act as a Data Steward to support the development of an analytical data framework
- Define data systems & structure; analyze and develop plans to improve the quality of the deliverables and processes.
- Manage all types of business technology projects, monitor applications and provide analytical solutions to resolve technical issues.
- Recommend process improvements, develop and manage initiatives and documents to improve processes.
- Prepare test cases, business use cases and participate in the testing process to evaluate the technology solutions.
- Maintain system and data integrity during change control and management processes.
- Prepare and present reports to managers, update training material and guides when required.
What we love about you..
- Strong analytical mindset and ability to use data and logic to make and document compelling business cases
- Ability to decompose complex business problems into their base components and understand the complex data relationships that are associated to and address those problems
- Ability to use innate curiosity to collaborate with different business united to co-create solutions
- Passion for data analysis and problem solving
- Experience with data visualizations tools that produce diagrams (such as ERDs, Visio, and swimlane) to discern critical information about large data sources and systems
- 3 to 5 years of professional experience.
- Minimum of 2 years experience with Salesforce CRM
- Minimum of 2 years experience with Tableau
- Strong communications skills across all mediums and audience types
- Comfortable working with tight deadlines; must be able to multitask and be proactive/self-starter
Perks, Benefits, & Compensation
- This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
- Group benefits
- Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
- Employee Assistance Programs (EAP)
- Telehealth options
- Voluntary Life & AD&D, STD, LTD
- Healthy Rewards – Discount Programs
- 401k and Options / Equity
- Time off (Paid Vacation, Sick, Holidays)
- 11 company holidays
- 3 weeks (120 hours) accrued vacation
- Sick leave (according to state mandated allocation)
- Parental/Adoption Leave
- Promotional Opportunities
- Rewards and Recognitions programs
- One-time stipend for work at home employees
- Flexible work environments
- Employee Discount Program (Perks at Work)
- Employee Referral Program
- Lead Referral Program
- Latest MacBook Pro and awesome swag delivered to your door
- Supportive and collaborative culture
- Compensation: $100,000
About Quantum Metric
Our mission is to help brands deliver standout digital experiences for their customers. Enterprises are using Quantum Metric to build customer-centric digital products that drive revenue and foster brand loyalty. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America's fastest-growing private companies.
Since our founding in 2015, we’ve been serving Fortune 500 customers across e-commerce, travel and hospitality, financial services and insurance, and telecommunications. The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. If your background matches the above role and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric is an E-Verify employer.
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