Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Denver, CO

Sr Research Analyst at Spectrum (Greater Denver Area, CO)

| Greater Denver Area
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JOB SUMMARY
Supports moderate to complex UX and Design research, usability and A/B testing projects collaborating with Analytics, Design, clients and stakeholders. Contributes to the design of innovative solutions based on research, data and testing by collaborating with all involved teams to support new and existing features across multiple applications.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Brings user-centered design (UCD) process methods to digital applications from concept to launch.
Supports test plan writing for future usability and A/B tests.
Evangelist for the customer experience within the organization.
Completes polished reports for internal clients and the UX team.
Compiles and shares timely results in a way that is understandable and impactful.
Communicates with internal clients about the research and usability testing processes.
Recommends the appropriate research and usability testing services and deliverables based on client needs.
Identifies the best methodologies, tactics, and tools to deliver high quality results in a cost-effective way.
Analyze qualitative and/or quantitative results and extract key insights and recommendations.
Completes reports for internal clients as well as the internal UX team.
Champions the value and necessity of research and usability testing to the organization and clients.
Manages scope, timeline, and deliverables.
Creates time estimates and serves as a consultant and subject matter expert to the organization regarding how research and testing can be leveraged.
Manages agency and vendor relationships and efforts when services are outsourced.
Fully engaged and positive member of a collaborative team.
Willing to teach and mentor other designers
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to demonstrate research and usability testing background via recent samples
Understanding of user-centered design
Passionate about the user/customer and advocating on what's best for them
Articulate and serve as the voice of the customer
Experience with leading client meetings
Experience in creating and delivering presentations
Strong time management skills
Experience with project estimation
Experience planning and facilitating user research and usability tests
Experience creating personas and customer journey maps
Experience leading complex research and testing projects
Required Education
Bachelor's degree in Design / HCI / Related Field, or equivalent combination of education and experience.
Required Related Work Experience and Number of Years
Proficient with common tools (Microsoft Word, Excel, PPT, Ominture, Tableau, Google Analytics, Adobe Analytics) - 7-8
WORKING CONDITIONS
Office environment
#LI-RC1 MRS335 308053 308053BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $85,900.00 to $152,300.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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Where we are

Denver, CO

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • ReactLibraries
    • HadoopFrameworks
    • AWS (Amazon Web Services)Frameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SprinklrAnalytics
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • SmartsheetManagement

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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