The Senior Privacy Analyst plays a key role in Zoom’s privacy program by serving as a subject matter expert for managing privacy incidents and responding to customer privacy questions while coaching junior analysts to do the same. The role works with, and may take direction from, other members of the Privacy team, to ensure ongoing compliance with data subject rights, privacy incident documentation and notification obligations. This role also works to improve processes and fulfill program targets for increasing efficiencies. The role will, along with the help of one or more Privacy Analysts, manage inbound requests from customers through our privacy mailbox, review program and audit requirements, validate implementation, and recommend improvements. Leveraging deep understanding of data usage across products and teams, the role will, along with the help of one or more Privacy Analysts, serve as the primary intake method for incidents involving personal data. 

Responsibilities

• Provides timely and accurate responses to requests for information to the privacy mailbox, using pre-written and pre-approved messages, acting as an escalation point when Privacy Analysts have questions and acting as the primary contact when Privacy Analysts are not available

• Critically reviews incoming messages and ascertains whether pre-written responses will sufficiently answer the question or whether customized messages are required

• Assists in writing customized messages to requests for information to the mailbox with the help of fellow Privacy team members, including Counsel, as appropriate

• Documents and improves the response process for incoming requests to the mailbox and teaches other team members as appropriate

• Provides metrics to Privacy leadership regarding unique and common customer questions

• Communicates effectively and works cross functionally within the business to represent compliance positions and requirements while moving forward the best interests of the business. This role must appropriately balance risk with priorities and business objectives 

• Maintains a positive, can-do, and helpful attitude 

• Works cross functionally with security and other teams to ensure data privacy compliance 

• Supports others on the team as needed with the management of privacy incidents, including but not limited to: reviewing incident facts, completing required documentation, providing timely updates to Privacy leadership, and helps to improve the privacy incident response process 

• Familiarity with Google Suite (Google Docs, Google Sheets, Google Slides) and OneTrust required

• Familiarity with Zendesk desirable

• One or more privacy certification required (e.g.CIPP, CIPT, CIPM, FIP)

Requirements

• At least 5 years of direct experience in the field of privacy with focus on privacy incidents 

• Substantive understanding of data privacy, technology, and related terminology

• Knowledge of global privacy and regulatory frameworks, such as GDPR, CCPA, COPPA, CAN-SPAM, HIPAA as it pertains to Business Associates, FERPA, FedRAMP, etc.

• Strong communication skills, including the ability to communicate effectively across cross-functional teams and build consensus among stakeholders

• Ability to quickly issue spot and appropriately prioritize risk and outcomes a must

• Passion to work in collaborative team environment with an attitude to deliver happiness

• Obsessively responsive

• Extremely organized with the ability to manage multiple projects simultaneously and drive strategic projects to successful delivery.

• Must be a strong team player (no job is too small or too large) and willing to take on additional responsibilities including mentoring one or more Privacy Analysts

• Sense of humor, excellent interpersonal skills, business judgment, strategic thinking, superior work ethic, flexibility and ability to work independently

• Growth mindset: every new challenge is an opportunity to learn and grow

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

• Find us on social at the links below and on Instagram