Sr. Privacy Analyst

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The Senior Privacy Analyst plays a key role in Zoom’s privacy program by serving as a subject matter expert for managing privacy incidents and responding to customer privacy questions while coaching junior analysts to do the same. The role works with, and may take direction from, other members of the Privacy team, to ensure ongoing compliance with data subject rights, privacy incident documentation and notification obligations. This role also works to improve processes and fulfill program targets for increasing efficiencies. The role will, along with the help of one or more Privacy Analysts, manage inbound requests from customers through our privacy mailbox, review program and audit requirements, validate implementation, and recommend improvements. Leveraging deep understanding of data usage across products and teams, the role will, along with the help of one or more Privacy Analysts, serve as the primary intake method for incidents involving personal data. 

Responsibilities

  • Provides timely and accurate responses to requests for information to the privacy mailbox, using pre-written and pre-approved messages, acting as an escalation point when Privacy Analysts have questions and acting as the primary contact when Privacy Analysts are not available

  • Critically reviews incoming messages and ascertains whether pre-written responses will sufficiently answer the question or whether customized messages are required

  • Assists in writing customized messages to requests for information to the mailbox with the help of fellow Privacy team members, including Counsel, as appropriate

  • Documents and improves the response process for incoming requests to the mailbox and teaches other team members as appropriate

  • Provides metrics to Privacy leadership regarding unique and common customer questions

  • Communicates effectively and works cross functionally within the business to represent compliance positions and requirements while moving forward the best interests of the business. This role must appropriately balance risk with priorities and business objectives 

  • Maintains a positive, can-do, and helpful attitude 

  • Works cross functionally with security and other teams to ensure data privacy compliance 

  • Supports others on the team as needed with the management of privacy incidents, including but not limited to: reviewing incident facts, completing required documentation, providing timely updates to Privacy leadership, and helps to improve the privacy incident response process 

  • Familiarity with Google Suite (Google Docs, Google Sheets, Google Slides) and OneTrust required

  • Familiarity with Zendesk desirable

  • One or more privacy certification required (e.g.CIPP, CIPT, CIPM, FIP)

Requirements

  • At least 5 years of direct experience in the field of privacy with focus on privacy incidents 

  • Substantive understanding of data privacy, technology, and related terminology

  • Knowledge of global privacy and regulatory frameworks, such as GDPR, CCPA, COPPA, CAN-SPAM, HIPAA as it pertains to Business Associates, FERPA, FedRAMP, etc.

  • Strong communication skills, including the ability to communicate effectively across cross-functional teams and build consensus among stakeholders

  • Ability to quickly issue spot and appropriately prioritize risk and outcomes a must

  • Passion to work in collaborative team environment with an attitude to deliver happiness

  • Obsessively responsive

  • Extremely organized with the ability to manage multiple projects simultaneously and drive strategic projects to successful delivery.

  • Must be a strong team player (no job is too small or too large) and willing to take on additional responsibilities including mentoring one or more Privacy Analysts

  • Sense of humor, excellent interpersonal skills, business judgment, strategic thinking, superior work ethic, flexibility and ability to work independently

  • Growth mindset: every new challenge is an opportunity to learn and grow

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
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    • CassandraDatabases
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    • MongoDBDatabases
    • MySQLDatabases
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    • PostgreSQLDatabases
    • AWSDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail
    • ZoomCollaboration
    • We use Zoom for Chat, Meetings, Webinars, Phone and more!Collaboration
    • AsanaProject Management

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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