Sr Contracts Analyst - Remote at GHX
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The Senior Contracts Analyst is responsible for the creation and drafting of contracts through the deal management process, which includes User Agreements, Master Services Agreements, Statement of Work, Order Forms, amendments, renewals, and other contract-related documents. The primary goal is to ensure all contracts are processed accurately and efficiently by adhering to internal service level agreements and approval matrices. This individual will work cross functionally between the Sales teams and various internal departments including, but not limited to, Product Management, Legal, Implementation, Integration, Accounting and Finance.This individual will have a primary role of working deals in the Contracts Operations queue assigned account base. In addition, this individual will help to define improvements of the contract-to-cash process, including pricing and quoting, employing automation and assisting in the reduction of manual processes while adhering to established SLAs. This person will work with Product Management, Legal and Finance to review, revise and incorporate new solutions and enhancements to existing solutions into standard contracts. Key Responsibilities
- Draft User Agreements, Master Services Agreements, Statement of Work, Order Forms, amendments, renewals, and other contract-related documents according to GHX playbook
- Collaborate with Product Management, Sales, Legal and Finance to gather business and technical requirements to fulfill and complete the appropriate customer document
- Operate as primary resource to process GHX deals, including contracted and growth, for large and complex deals
- Maintain and propose improvements to current processes
- Track and maintain deal priorities in Salesforce.com and report out to the business
- Maintain high levels of contract throughput and accuracy, including the adherence to turn-around time SLAs
- Manage a deal review process for assigned accounts to ensure standard and nonstandard deals are validated and documented so that customer expectations, document creation and implementation/delivery are consistent and accurate
- Fielding questions related to contracting from Sales as well as Contract Ops team members
- Participate in contracts review process to ensure customer-facing documents are consistent with predefined standards and guidelines
- Participate in monthly deal debriefs to review gaps in process and assist with outlining potential improvements
- Assist in training new Sales Reps on the quoting and contracting processes
- Assist with onboarding new employees within Contract Operations
- Assist with documenting Contract Operations processes
- Other duties as specified
- Adept at working collaboratively across multiple business functions
- Ability to be self-directed with strong initiative
- Experienced user of Microsoft Word and Excel
- Strong communication skills, writing in particular
- Critical thinking with complex contract language
- Experience using software workflow applications and Salesforce.com or another CRM
- Experience working with standard contract and legal documents including but not limited to User Agreement, Statement of Work, Business Associate Agreement, Non-Disclosure Agreement and Letter of Intent
- Bachelor's degree in related discipline or a combination of education and related experience
- 5 years of experience in sales operations or related experience including contracts management, project management, customer support, financial analysis
- Experience with Conga CPQ (Apttus)
- Background in software as a service strongly preferred
- Knowledge of product and services pricing, accounting and financial principles
- Experience working on a high-performing Contract Ops
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