Conga
Conga crushes complexity, enabling companies to make the most out of every revenue opportunity.
Broomfield, CO
Remote

Sr. Analyst - Voice of the Customer (VOC) at Conga

| Greater Denver Area | Remote
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Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.


Our approach is grounded in the Conga Way, a framework of entrepreneurial spirit and achieving together to champion our 11,000+ customers. We’re committed to our customers and to removing complexity in an increasingly complex world. Our solutions quickly adapt to changing business models so you can normalize your revenue operations. 

Position Description 

Conga VOC Team is hiring! We are looking for talented and experienced individuals like you to join us as we continue our amazing revenue operations growth journey. We have a dynamic culture that encourages entrepreneurship and teamwork. Take a minute to read and listen to our CEO Noel Goggin. Our product strategy is compelling and led by Grant Peterson. We continue to grow both organically and by acquisition. You might want to read about our deepening artificial intelligence (AI) and machine learning (ML) capabilities. We have offices around the globe and significant remote work force. Check out our cool Broomfield, Colorado office. This position can be based out of any of our Corporate locations in San Mateo, CA; Broomfield, CO; Bozeman, MT; Indianapolis, IN, Des Moines, IA; or open to remote anywhere in the US.

ABOUT THE ROLE

We are looking for a talented Sr. VOC Analyst (Insights/Research/Analytics) to join our team in Broomfield, Colorado or remote. You will lead the statistical component of Voice of the Customer program with an emphasis on Net Promoter Score (NPS) while working closely with stakeholders across the organization to deliver actionable insights through surveys and a variety of analytical techniques. You will design, implement, and evaluate ad-hoc projects and produce recurring reports that draw insight from both quantitative and qualitative customer data in a way that best represents the Voice of the Customer.

Responsibilities:

  • Independently analyze and summarize quantitative and qualitative customer data using advanced statistical / research methods including, but not limited to, regression, factor analysis, natural language processing, conjoint analysis / maxdiff and structural equation modeling 
  • Serve as primary point of contact for key stakeholders and team members throughout the organization to complete ad hoc projects, interpret data, design goals, and provide recommendations on targeted action plans aimed at improving performance through the eye of the customer 
  • Utilize full functionality of analytical tools including, but not limited to, SPSS, R, Python, Business Intelligence tools, and Microsoft SQL to independently produce and evaluate ad-hoc as well as recurring projects and reports 
  • Continually develop analytical capability and statistical knowledge through coordinated trainings with team
  • Develop a thorough understanding of business needs, initiatives and customer-oriented goals 
  • Other duties as assigned

Required Skills/Experience:

  • Bachelor’s degree in quantitative field such as Industrial-Organizational Psychology, Mathematics, Statistics, Economics, or Business OR six (6) years equivalent relevant skills/experience or Master’s (preferred)
  • 4 + years of analytical experience
  • Proficient with Microsoft Office Suite and Outlook
  • Proficient with survey design, implementation and evaluation
  • Proficient with common business analytics tools including, but not limited to, SPSS, R, Python, PowerBI and Tableau
  • Demonstrated competency with advanced statistical methods including but not limited to regressions, factor analysis, and structural equation models
  • Excellent verbal and written communication skills
  • Ability to communicate complex ideas and theories to large audiences of diverse skill sets
  • Excellent data visualization skills
  • Previous leadership experience and/or demonstrated ability to coach and mentor others

Come join our growing team! You'll have great opportunities to grow, learn and make an impact. We move fast, act decisively, and celebrate our progress along the way. We offer a fun and casual environment, great benefits, and a team to help you be set up for success.

In the spirit of the Conga Way, we strive to communicate openly about our compensation programs. They’re intended to be competitive, equal, fair and free of any type of discrimination, clear, and easy to understand. ​So, in keeping with this approach, we’re committed to delivering a generous compensation and benefits package to all colleagues worldwide. The first component of that package is compensation and, generally speaking, base pay is determined by market location for each role. The following information is provided in accordance with the Colorado Equal Pay Act. The general salary target for this position in Colorado is $ 90,000 per year. However, the base salary offered may increase (or decrease) depending on the candidate’s job-related knowledge, skills, and experience. In addition to base salary, Conganeers receive a full range of perks and benefits, including financial, medical, and dental insurance. We also fund an annual bonus program, with payout based upon annual corporate performance and individual performance

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Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

All your information will be kept confidential according to EEO guidelines.

Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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Where we are

13699 Via Varra, Broomfield, CO 80020

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • RubyLanguages
    • jQueryLibraries
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    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • ReactJSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
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What are Conga Perks + Benefits

Conga Benefits Overview

A global company with benefits and perks that support the unique needs of each Conganeer and their family. At Conga, we offer a competitive mix of benefits and perks that includes the basics (medical, dental and vision coverage) plus, for US-based colleagues, new fertility benefits, identity theft protection, and flexible time off. in addition to the many on-site perks offered in our offices.

Culture
Volunteer in local community
Through Conga Cares, our colleagues can view and dign up to participate in virtual and in-person volunteer activities. And they have three paid days off each year to give back!
Partners with Nonprofits
We partner with nonprofits such as Once Upon a Child and Community Gardens. We also have a charitable match program where we match 100% of your donation to eligible causes up to $750 per year.
Friends outside of work
Eat lunch together
Intracompany committees
We take our work seriously but not ourselves! Some of our committees include the Conga Book Club, Conga Running Club, and Women's Network, to name a few.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
From our exec leaders through our frontline managers, Conga benefits from people who hail from all over the world. In our ELT alone, you'll find leaders from Canada, Egypt, India, Ireland, and the US.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
We're excited to partner with PetsBest to cover our furry friends!
Wellness Programs
We offer Wellness Coach, an online app that has everything from fitness to mindfulness to sleep resources.
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer an option to enroll in our Fidelity 401k plan with the option of making traditional or Roth contributions.
401(K) Matching
Conga will match 100% of your first 3% of contributions.
Performance Bonus
When we perform well as a company, we spread the love...in the form of a bonus.
Match charitable contributions
Through the Conga Cares program, Conga matches employee donations to eligible non-profit and service organizations.
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer a paid parental leave policy that provides for up to 12 weeks of paid bonding time for both mothers and fathers.
Flexible Work Schedule
We hire smart people and give them challenging problems to solve. We also give them the space to be flexible with their schedule.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
We believe in work-life balance. Under flexible time off (FTO), colleagues can take off the time they need without needing to accrue hours.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Colleagues classified as 'Remote' in our HR system of record can expense internet and mobile phone charges each month.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
With manager review and approval, Conga reimburses the cost of professional development opportunities.
Time allotted for learning
We embrace the idea of servant leadership. To support this growth, we offer a quarterly intensive leadership development workshop for select Conga people-managers.
Customized development tracks

An Insider's view of Conga

What are some social events your company does?

We hosted our first-ever virtual "Congapalooza" event in October '20. It was a 90-minute showcase of the many talented Conganeers we have around the world, featuring artists, dancers, musicians, short-film makers, and much more. The reaction was INSANE ("proud to be a Conganeer," "what a great global team"), so we're already planning our next one!

Bob

CFO

What projects are you most excited about?

The momentum around our Conga product suite at the moment is really good. With the recent acquisition of Contract Wrangler and the product roadmap for Sign, I think we are in a good place to be the go-to-market leader. I'm looking forward to seeing what else we roll out soon and using Conga tech as part of my day-to-day job!

Sophie

Sales Engineer

How does the company support your career growth?

I've had the pleasure to grow my career internally here at Conga. Management has been extremely supportive of my career aspirations and provides guidance with regular career check-ins. The combination of our open door policy and the company's interest in my growth has allowed me the opportunity to get the most out of my career.

Robert

Solution Architect

How do you make yourself accessible to the rest of the team?

In addition to regular All Hands meetings, I host monthly round tables for 12-15 colleagues to meet with me to discuss anything on their minds. The full exec team also hosts quarterly Open Mic sessions, where people can ask any one of us a question. We also use Teams, where I have a dedicated channel for quick updates, and, for 1:1 feedback, email.

Noel

CEO & Culture Leader

What unique initiatives do you have that encourage innovation?

In our now virtual world, we continue to encourage innovation through events like Conga's Tech Summit (Aug 2020). It featured 37 sessions and 41 presenters, with a 99% positive attendee rating. Our Customer Experience team also hosted an Ideathon (Sep 2020), where people submitted and then pitched ideas for sustainable and transformative solutions.

Regina

VP, Software Engineering

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