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Solution Architect

| Greater Denver Area
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A Solution Architect is the primary point of direct and indirect technical interaction that customers have with Matillion, both during pre-sales and after purchase.

 

Delivering product demonstrations

  • Delivering product demonstrations, forming the technical half of a live demonstration session

    • Normally over WebEx / Zoom / GoToMeeting or similar

    • Communicate and demonstrate the product’s features, advantages and USPs

    • Answering technical questions that arise during the demonstration

    • Use a standardized demonstration, but adapted if necessary according to each customer’s specific needs

 

Assisting customers during pre-sales

  • Providing ad hoc assistance as necessary

    • Normally over WebEx / Zoom / GoToMeeting or similar

    • Getting the product set up

    • Providing guidance on specific needs or specific cloud setup

Answering customer support requests

  • Providing reactive support to customers

    • Normally via an email support portal

 

Providing post sales support

  • Helping the customer succeed, especially in their early use of Matillion

    • Building example jobs

    • Answering questions on best practices

    • Help with specific use cases or integrations

 

Creating digital content

  • Creating content which encourages customers to self-serve, helps sales and marketing, aids SEO, and helps customers succeed with Matillion

    • Writing blog articles, varying between component-level, midrange and offering thought leadership

    • Writing technical articles

    • Recording YouTube videos

    • Planning and delivering webinars

Attending Conferences

  • Representing Matillion at industry conferences nationally or internationally

    • Staffing the booth

    • Answering questions from the public

    • Giving ad hoc product demonstrations

  • Attending user group meetings

Culture

  • Live the Matillion values

  • Reflect Matillion’s values by demonstrating positive behaviours

 

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Location

Tabor Center, Floor 25, Denver, CO 80202

An Insider's view of Matillion

What’s the vibe like in the office?

The office is a great place where people are accountable and trusted to deliver against their roles: We don't micro manage. We recognise that no person, product or process is ever finished which means we are comfortable with change and welcome feedback and innovation.

Vicki

VP People Ops

What's the biggest problem your team is solving?

Making marketing - both digital and events - the scalable growth engine of the company. And we are seeing some solid wins and scaling results. We have a great story to tell, and are scaling our ability to tell it to more prospects across an increasing number of buyer personas.

Tom

VP, Marketing

What makes someone successful on your team?

Taking on personal ownership. We create clarity as to what 'hills' need to be taken, and it's up to the person to take ownership of creating the strategy (and getting us aligned), driving the execution, and measuring the results. End to end ownership is highly empowering and highly motivating.

Tom

VP. Marketing

How do you empower your team to be more creative?

Within Marketing, we operate as organizationally 'flat' as possible - everyone knows their remit, knows where they need to make an impact - and owns both the strategy and results of their remit. This creates the ability for the team to be flexible in their thinking, and empowered to take risks.

Tom

VP, Marketing

How do you empower your team to be more creative?

We had a super all hands event in Manchester, UK where all Matillioners were invited. Apart from having fun we also managed a business issue brainstorm where we all worked cross functionally on challenges in our business and how we could solve them together. These have been shared with the CEO to look at where we can implement some of these ideas.

Vicki

VP People Ops

What are Matillion Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Parking
Professional Development Benefits
Job Training & Conferences
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Send resume to [email protected]
Apply now
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