Solution Architect
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A Solution Architect is the primary point of direct and indirect technical interaction that customers have with Matillion, both during pre-sales and after purchase.
Delivering product demonstrations
Delivering product demonstrations, forming the technical half of a live demonstration session
Normally over WebEx / Zoom / GoToMeeting or similar
Communicate and demonstrate the product’s features, advantages and USPs
Answering technical questions that arise during the demonstration
Use a standardized demonstration, but adapted if necessary according to each customer’s specific needs
Assisting customers during pre-sales
Providing ad hoc assistance as necessary
Normally over WebEx / Zoom / GoToMeeting or similar
Getting the product set up
Providing guidance on specific needs or specific cloud setup
Answering customer support requests
Providing reactive support to customers
Normally via an email support portal
Providing post sales support
Helping the customer succeed, especially in their early use of Matillion
Building example jobs
Answering questions on best practices
Help with specific use cases or integrations
Creating digital content
Creating content which encourages customers to self-serve, helps sales and marketing, aids SEO, and helps customers succeed with Matillion
Writing blog articles, varying between component-level, midrange and offering thought leadership
Writing technical articles
Recording YouTube videos
Planning and delivering webinars
Attending Conferences
Representing Matillion at industry conferences nationally or internationally
Staffing the booth
Answering questions from the public
Giving ad hoc product demonstrations
Attending user group meetings
Culture
Live the Matillion values
Reflect Matillion’s values by demonstrating positive behaviours
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