A Solution Architect is the primary point of direct and indirect technical interaction that customers have with Matillion, both during pre-sales and after purchase.

Delivering product demonstrations

• Delivering product demonstrations, forming the technical half of a live demonstration session

  • Normally over WebEx / Zoom / GoToMeeting or similar

  • Communicate and demonstrate the product’s features, advantages and USPs

  • Answering technical questions that arise during the demonstration

  • Use a standardized demonstration, but adapted if necessary according to each customer’s specific needs

Assisting customers during pre-sales

• Providing ad hoc assistance as necessary

  • Normally over WebEx / Zoom / GoToMeeting or similar

  • Getting the product set up

  • Providing guidance on specific needs or specific cloud setup

Answering customer support requests

• Providing reactive support to customers

  • Normally via an email support portal

Providing post sales support

• Helping the customer succeed, especially in their early use of Matillion

  • Building example jobs

  • Answering questions on best practices

  • Help with specific use cases or integrations

Creating digital content

• Creating content which encourages customers to self-serve, helps sales and marketing, aids SEO, and helps customers succeed with Matillion

  • Writing blog articles, varying between component-level, midrange and offering thought leadership

  • Writing technical articles

  • Recording YouTube videos

  • Planning and delivering webinars

Attending Conferences

• Representing Matillion at industry conferences nationally or internationally

  • Staffing the booth

  • Answering questions from the public

  • Giving ad hoc product demonstrations

• Attending user group meetings

Culture

• Live the Matillion values

• Reflect Matillion’s values by demonstrating positive behaviours