Solution Analyst Lead at CSG

| Greater Denver Area
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Position Details:

The Solution Analyst Lead provides guidance and technical expertise in the creation of solutions that drive sustainable, high impact and customer user adoption.  This role bridges our customers’ business challenges with the capabilities of CSG’s product portfolio.  In collaboration with the Configuration, Operations, and Relationship Management Teams, the Solution Analyst Lead extracts, clarifies, and translates business requirements into documentation and conceptual designs from which application and solutions are developed.  The Solution Analyst Lead defines business needs for new and/or enhanced products, services, or optimized business processes.

Position can be remote and based anywhere in the US.

Essential Job Responsibilities 

  • Identify Revenue.  Partner with the Sales, Customer Relationship Manager, and the Customer Configuration Manager to identify and qualify leads on new features, enhancements, and/or full end-to-end solutions. 
    • Transform the customer’s objectives or challenging problems into creative solutions and opportunities through use of CSG’s product suite or custom development solutions with PSG. 
    • Assist in the creation of designs that meet the customer requirements, fit within the OSS/BSS infrastructure, and maximize CSG’s product offerings. 
    • Participate in the development of sales proposals and other key documentation that are leveraged during the sales process.
    • Participate in the solution selection and decision-making process and provide the necessary information to enable the customer to make an informed decision. 
  • Consult and Advise:  Bridge the gap between CSG and the customer to identify and qualify business solutions and opportunities in alignment with customers’ business plans.  Gather resource requirements and cost/benefits analysis for conceptual solution models. 
    • Collaborate with sales, relationship management, and customer care teams to identify and prioritize business requirements for new features and/or complex changes.  Ensure business requirements are clearly defined, variable, and scalable globally across the company. 
    • Consult internally and externally on technical opportunities inherent in the existing product roadmap
  • Leverage a logically structured, data-driven approach with critical thinking and disciplined problem solving tools to arrive at solutions that are mutually satisfactory for CSG and the customer.
    • Gather requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
    • Collaborate with developers, programmers, and designers in conceptualizing and developing product enhancements and/or new features. 
    • Participate in design sessions in prototyping new solutions for the purpose of enhancing product portfolio and increase user adoption of CSG’s product portfolio. 
    • Ensure technical viability of solutions as defined in the Statement of Work and subsequent change requests.
    • Provide input on the creation of comprehensive solution architecture and requirements documents.
    • May serve as a subject-matter-expert and participate in the resolution of system and product issues.
  • Provide technical guidance to cross-functional teams through the design, build, test, and delivery process. 
  • Generate thought leadership around our product assets and overall solutions. 
    • Engage in knowledge transfer with colleagues on other teams. 
    • Continue to educate self on business to continue to create efficiencies and/or mitigate risk via technology changes for the business.
    • Keep up to date on industry and product technology trends to ensure the ability to work on variety of different solutions for the business


Must be able to travel internationally and/or domestically (dependent upon location of the role) up to and exceeding 50% of the time

Minimum Requirements

  • Bachelor’s Degree in Business, Computer Science, and/or a related field
  • Typically 5-7 years of relevant work experience in the area of product management, solution design, and customer consulting in a comparable environment
    • Experience developing in one of the following languages:  C/C++, C#, JAVA, Python, and/or Perl on UNIX, LINUX, or Windows operating systems is highly desired
    • Understanding of SOA
    • Oracle and PL/SQL experience highly desired
    • Experience in creating and/or participating in the planning and estimating of the full SDLC activities.  Experience with Lean and Agile methods desired. 
    • Knowledge of CSG applications preferred. 
  • Must be able to take a holistic view of the overall business and produce solutions, in relation to the commercial impact of the business and translate into detailed functional and/or technical specifications
  • Strong issue management skills; analytical, technical, and problem solving skills to identify and facilitate solution development in an effective and efficient manner
  • Demonstrated ability to build relationships at all levels in the organization; both internal and external
  • Strong written and verbal communication skills with the ability to present solutions and the associated business impact in a clear and concise manner
  • Process-oriented and logical thinker with the ability and flexibility and adaptability to respond to changes
  • Ability to manage projects from small to medium scale
  • Demonstrated ability to develop alternative solutions to technical & business related problems and recommend the best solutions to the business and project team
  • Ability to leverage effective facilitation and negotiation techniques to gather requirements from a diverse range of stakeholders and group size
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Technology we use

  • Engineering
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Denver Tech Center! We just moved into a brand spankin' new building with gym, coffee shop, modern accents and our new branding throughout.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor


What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG International is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team based strategic planning
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Denver office building provides an on-site gym.
Retirement & Stock Options Benefits
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Stocked Kitchen
Our office has a kitchen and cafeteria area, on top of that the building has a fantastic coffee shop / bistro in the main lobby.
Our building has it's own parking garage.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Non-Profit Gift Matching Program, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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