Software Engineer, Conversion Support (Entry Level)
Join a fun and fast paced team focused on developing tools to migrate customers from competitive products to Vertafore products. If you love to study, learn and implement technology solutions with some of the smartest people in the industry with a leading-edge company in the insurance software space, then this is the job for you. This position will be responsible for the analysis, design, development and testing solutions and providing conversion support for customers.
Roles & Responsibilities for this position:
- Assist and guide customers through the conversion process to convert their source data to a Vertafore system
- Assist Analysts and Project Managers with program/conversion issues troubleshooting and resolution and delegate to other developers as needed
- Develop, test, and deploy customized conversion T-SQL scripts and automation tools
- Perform product installs and upgrades; database migrations and upgrades in production
- Assist and direct customers in performing data translations and mappings
- Document all discussions, issues and solutions to problems involving the customer in the customer relationship management system
- Research/diagnose problems for prompt resolution to time sensitive issues
- Perform quality assurance on all converted data for accuracy from application functionality perspective
- Perform administrative tasks such as: new account setup, new machine setup, SFTP account creation, database snapshots, SSL certificate installations
- Collaborate with a team on a given project to ensure the needed support is provided within the project deadlines and scope
Personal and Team Development:
- Contribute to team development through support and collaboration
- Manage and maintain code repositories for reusable assets
- Requires occasional weekend and after-hours availability for client support and conversion assistance
Application and Database Skills:
- Ability to quickly learn and understand new database schemas
- Ability to create tables, views, stored procedures, indexes, constraints, cursors, triggers using T-SQL and SSMS
- Assist with application installs and upgrades
- Assist with database upgrades and migrations
- Extraction, transformation and loading (ETL) of data to/from SQL Server
- Custom data modification scripts
- Demonstrate proficiency in MS SQL Server 2008 (or greater) Management Studio
Administrative Skills:
- Maintenance of development machines, server environments and network connectivity
- Ability to work with variety of different file/data formats
- Ability to create SFTP accounts; upgrade machines, setup SSL certifications
- Migrate databases to/from production environment
General/Miscellaneous Qualifications and Skills:
- Undergraduate degree in engineering, math, computer science or related field is a plus
- Self-starter, detail oriented, quick learner and deadline driven
- Ability to multi-task in a fast paced environment and effectively communicate progress and updates
- Strong analytical and problem solving skills
- Efficient working independently and within a team
- Prior insurance industry experience and knowledge preferred
- You aspire to be a dedicated contributor for providing technical support to teams and outstanding support to customers