Senior Systems Administrator

| Greater Boulder Area | Hybrid
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Gloo, headquartered in beautiful Boulder, Colorado, builds software for people and organizations dedicated to improving lives. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through tools such as big data, custom assessments, an engagement app, and eventually an entire market network focused on growth. As one of Boulder’s most successful and innovative tech companies, Gloo needs more talented professionals who are driven to make a positive impact on humanity. Are you one of them?

 

In this new role at Gloo, you’ll be working on configuring and optimizing our back-office cloud-based systems that support our shared services and sales teams. Your experience implementing and customizing business systems through a technical lens along with your natural problem-solving talents will determine success in this position. We’re moving fast, scaling big and still agile even though we’re not a startup. Our mission is having an impact on humans every day. Do you want to make a difference – keep reading!

What you will be doing:

  • Configuring and optimizing the entire suite of back office cloud-based systems that support our SaaS platform
  • Making configuration changes within Zuora, Salesforce, Zendesk, HubSpot and maintaining appropriate documentation
  • Managing system quoting and billing document templates in Zuora
  • Continuously identifying and correcting data issues
  • Handling bulk data uploads for customer accounts, subscriptions, and usage data
  • Providing skillful follow up on all documents, meetings, communication while at the same time evangelizing our product vision throughout the organization
  • Being mindful of privacy and security best practices related to business systems
  • Seeking out opportunities to establish or enhance systems that aren’t contributing to the forward direction of our strategic objectives as an organization
  • Stretching yourself professionally by jumping into unfamiliar territory whenever necessary

What it takes for success in this role:

  • Bachelor’s degree in a technical discipline; CIS, CS or MIS
  • At least 5 years of experience serving as a technical business analyst or technical consultant with responsibility for configuration, customization, and management of the technical use cases
  • Demonstrated experience in an role where you are solving problems, managing projects and implementing technology solutions all at the same time
  • Previous experience working in a SaaS company or on a project team within a SaaS company
  • Capable of maintaining the APIs that help the system work seamlessly
  • In-depth knowledge of interdependent business systems – you get them and love making them work
  • Professional maturity – you understand how companies operate and are mindful of the bigger picture objectives and strategy
  • Intensely curious mind. Seek to understand “why,” then design the “how”
  • A good sense of humor and a drive to make a positive impact on the world

Our team members enjoy:

  • Compensation and bonus commensurate with experience
  • Plenty of time off to keep you balanced
  • Medical with HSA contribution
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
  • Company Happy Hour Fridays
  • Fresh fruit, snacks, coffee and sodas
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • NodeLanguages
    • GraphQLLanguages
    • Typescript Languages
    • ReactLibraries
    • SparkFrameworks
    • Next.jsFrameworks
    • Nest.jsFrameworks
    • ReactFrameworks
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Gloo's campus is on the west end of Pearl in downtown Boulder. We are walking distance from great natural beauty and hip trendy eateries and cafes!

An Insider's view of Gloo

What are some social events your company does?

As we’ve transitioned to remote first, we have held a mixture of onsite and virtual activities to encourage connection and community. We host fun virtual events such as trivia, paint & sip, community projects, murder mysteries and more. We also have a mix of fun and educational DE&I events to celebrate the unique identities in our community.

Becky McKenzie

Director of Human Resources

What projects are you most excited about?

At Gloo, we’re building solutions that allow our customers to collaborate in new and exciting ways. In an ecosystem where partnership between our Champion customers leads to greater impact on the lives of those they serve, our mission and technology becomes a powerful means of affecting positive change in the world.

Ed Hahn

Head of Engineering, Network Exchange

What is your vision for the company?

The scope of how tech capabilities can serve personal growth is just exploding. As we continue to grow, we see a strong need to create solutions that can solve for all of these complex network challenges. Our mission is to serve Champions, help them scale, and support their purposes with great platform infrastructures.

Scott Beck

CEO

What are Gloo Perks + Benefits

Gloo Benefits Overview

Gloo provides a full suite of benefits including the basics with an additional generous HSA contribution. We also provide a performance bonus and equity. We have a great location with beautiful view of the Flat Irons, flexible hours, company sponsored events, and last but certainly not least, we have an incredible team of talented and passionate folks for you to hang out with.

Culture
Open office floor plan
Flexible work schedule
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Mother's room
Professional Development Benefits
Job training & conferences

Additional Perks + Benefits

Gloo fully funds Health Savings Accounts for all employees enrolled in a qualifying High Deductible Health Plan. Specifically, we contribute $3,500 per year to those who are covering themselves, and $7,000 per year to those covering dependents.

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