Senior Partner Operations Analyst
Summary
The Senior Partner Operations Analyst is responsible for supporting Partner Sales by guiding them on partner agreements, deal structure, pricing, and commercial terms, and escalating issues to the leadership team. This individual contributor will project manage partnership deals from quote to order with guidance from the leadership team and perform detailed analytics on trends that will feed into the overall partnership strategy. This position partners with internal cross-functional stakeholders and the leadership team to provide the best deal for both Workiva and the channel partner and ensures a smooth and efficient process.
Responsibilities
Partner Operations Management
- Acts as trusted advisor to Partner Sales on deal structures and pricing best practices with guidance from the leadership team
- Assists Partner Sales in defining, documenting, and streamlining processes
- Connects our partnerships business to our operational knowledge base and expertise
- Interfaces with strategic partners directly, speaks to their business operations teams, offers insights and analysis, sources feedback, and manages expectations effectively
- Analyzes partnership issues or channel conflict and escalates to leadership for resolution
- Drives alignment with Partner Sales, Accounting, Legal, Product, Customer Success, and other internal teams
- Project manages key elements of partnership offerings including contract drafting and approvals
- Maintains a strong knowledge of Workiva products through a commitment to ongoing training
- Reviews redlines and drafts contract language when needed for partner deal structures with guidance from senior team members
- Creates, implements, and trains Partner Sales on sales processes and systems
- Guides Partner Sales in creating standard deal structures when possible, but also able to navigate revenue recognition and legal concerns when crafting nonstandard deals; wisely loops in Accounting, Legal, and business stakeholders when needed
- Assists in managing operational aspects of government partnerships including facilitating government quotes and building knowledge around government contracting
- Provides data and order management on contract negotiations and current partnership deals
- Maintains executive reports, dashboards, and resources that track key metrics
- Analyzes trends from closed/won deals to support Partner Sales in winning new deals
- Collaborates with Partner Sales and leadership to prioritize deals and drive deals to closure
- Actively tracks key deals and provides insight on forecast probability, stage, and completion with guidance from the leadership team
What You'll Need
Education
- Undergraduate Degree or equivalent combination of education and experience in a related field.
- Strong listening, written, and verbal communication skills with ability to synthesize and effectively communicate information across teams
- Strong analytical and problem solving skills
- Work independently, set priorities, meet deadlines, and manage multiple projects in a fast-paced, changing environment with minimal supervision
- Ability to quickly learn foundational knowledge and rules of engagement while building region-specific processes that align with global corporate goals
- Can quickly identify gaps, escalate to leadership, and with guidance, collaboratively find creative and sustainable solutions
- Dedicated to excellent customer service
- 3-5 years in Partner Programs, Partner Operations, and/or Sales Operations
- Proven project management experience with partner agreements
- Experience supporting remote and local channel partner sales teams
- Experience working collaboratively with remote cross-functional teams such as Legal, Finance, Product
- Impartner experience required
- Salesforce CRM experience required; Salesforce CPQ experience preferred
- Less than 10% travel
- Reliable internet access for any period of time working remotely, not in a Workiva office.
How You'll Be Rewarded
Base Pay Range in Colorado: $81,000 - $108,000
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
- Customer Success: Always delight our customers.
- Trust: Rely on each other.
- Integrity: Do the right thing, every time.
- Collaboration: Share resources and work together.
- Innovation: Keep creating solutions and finding better ways.
- Inclusion: Support a diverse community where we all belong.
- Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
- Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
- Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
- Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
- Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more: https://www.linkedin.com/showcase/workiva-life-and-careers/
Learn more: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
