Senior Onboarding Operations Analyst at Markit Digital (Remote)

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What you will do
As a Senior Onboarding Operations Analyst, you will be responsible for all operational aspects of onboarding new customers (implementations) onto our technology platform. You will be expected to conduct analyses and assess the team's practices to make sure they are operating as efficiently as possible. Your main focus will be to improve implementation procedures and tooling in order to make the implementation process as seamless as possible, which may come with complications, as there are both internal and external stakeholders whom you will have to work with. You are expected to proactively communicate the action plan, status, next steps as well as proposed solution(s) with all stakeholders.
Responsibilities
In order to succeed in this role, you will need to be able to:
  • Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements and liaison across the Product organization
  • Assist management with mentorship of new team members
  • Consolidate, Improve and/or Modify Onboarding Playbook Documentation
  • Own and manage all facets of the Onboarding process for new customers, when applicable
  • Query and extract data using common computer language's including SQL, C#, and Python
  • Communicate status updates and next steps by phone and email to internal stakeholders and customers
  • Obtain customer data, ingest it into our systems, and test the quality and expected functionality
  • He/She is able to manage multiple ongoing projects and client facing communication
  • Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases
  • In parallel, be the initial point of escalation of support tickets, when applicable
  • Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
  • Communicates with clarity against the work they are leading and ensures that the priorities of others are considered
  • Applies critical thinking along with solutions to issues or problems that may occur with a comprehensive view
  • Uses judgment to identify and resolve day-to-day problems
  • Recognize setbacks plus risks to goals/metrics and escalate as required
  • Become a subject matter expert in the dealership management system and data extraction topics
  • Prioritize and manage concurrent work streams with minimal supervision
  • Analyze the team's current processes and suggest/ implement process improvements
  • Assist in building reports in Salesforce for the appropriate business need (when applicable)

Qualifications
  • Bachelors' Degree
  • 2-4 years of relevant professional experience in a fast-moving company or in the auto industry
  • Has experience leading a team and/or an entire process
  • Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently.
  • Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed
  • Comfortable with technology and has a strong understanding of process-based tools
  • Proficient user of Microsoft Office 365
  • Intermediate SQL/ Google BigQuery knowledge
  • PowerBI knowledge/experience a plus
  • Salesforce.com experience
  • Project Management experience a plus

Your friends and colleagues know you to be
  • A natural leader and team player
  • Collaborative and solutions oriented
  • A clear and succinct verbal and written communicator
  • One who enjoys process and mastery of technical detail
  • Proactive and assumes an ownership mindset

Recommended reading
  • Extreme Ownership - Jocko Willink
  • The 4 Disciplines of Execution - Jim Huling Chris McChesney, Sean Covey
  • Drive - Daniel Pink

What we offer
  • Competitive base salary, bonus plans and equity.
  • A comprehensive, benefits package that includes medical, dental, vision and life insurance plans, paid time off, a generous 401k match with no vesting period, parental leave and 3 volunteering days each year. For more information on benefits, please access the benefits page on our careers site: https://careers.ihsmarkit.com/benefits.php.
  • For work locations in the state of Colorado, the anticipated minimum base salary for this role would be $62,873. Compensation will be determined by the education, experience, knowledge, and abilities of the applicant.

Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, because we are a United States (US) federal contractor, we are requiring all US employees to be fully vaccinated against COVID-19, unless they have been approved for an accommodation due to a medical reason or a sincerely held religious belief. The company also participates in the E-Verify Program to confirm eligibility to work in the US.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement

Location

We may consider Upslope Brewing and OZO Coffee our external conference rooms. If food trucks are your jam we have plenty right outside our doors!

An Insider's view of Markit Digital

What’s the vibe like in the office?

Uniqueness and creativity can be seen in all areas here! We have a digital community bulletin board where you can buy, sell, or post just about anything (seriously, anything!), a company sponsored picnic that includes spirited cornhole competitions, and regular group outings like running or cycling, before, during, or after work.

Marj

Executive Director, Sales

How do you collaborate with other teams in the company?

My teammates and I come from a diverse set of backgrounds and combine our unique perspectives to provide innovative solutions to problems. As a result, our products push new boundaries and delight our clients.

Jason

Product Management Director

What are some things you learned at the company?

I’ve learned to appreciate and be intentional. My teammates are always ready to help each other find a better workflow, learn new tools, and support each other emotionally. This culture of support and collaboration inspires me to contribute by creating amazing work for our clients and being creative in connecting with colleagues intentionally.

Juwon

UI Designer

How would you describe the company’s work-life balance?

Our culture promotes hard work while also living a fulfilling life outside of the office. We all love spending time working together on challenging projects, and when the time comes to get away, the support is felt throughout the company. Whether it's an extended vacation or volunteer opportunity to give back to our community!

Corwin

Associate Creative Director, UI Design

What are Markit Digital Perks + Benefits

Markit Digital Benefits Overview

• Global paid sick leave of a minimum of 10 days*
• Global paid care leave of 10 days* each calendar year, to care for your spouse/domestic partner, child, parent or grandparent who has a serious illness or health condition.
• Global paid parental leave of 26 weeks* for all parents, regardless of gender, to be taken within the first year of welcoming a child through birth, adoption, fostering, or surrogacy. Note: if both parents work for the combined organization, both parents are eligible for this leave.
• Global paid compassion leave: You are entitled to paid compassion leave following the loss of a close relative or loved one.
• Unpaid leave of up to 8 weeks (you do not have to use any other leave before taking this leave).
• Unpaid sabbatical leave of up to 6 months to be used to educate, innovate, gain knowledge and/or pursue individual interests.
• Day off for your birthday**
• Day off for your service anniversary**
• Day off for personal wellbeing on a date that you choose

Culture
Volunteer in local community
We each get 3 days a year to volunteer and will help match you with existing opportinities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have ample opportunities to join committees! We've got guilds, a Pride committee, a crafting club, a book club, a green team, a parenting community and several more.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Restricted share unites (RSU's) may be grated recognizing performance.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Life happens and we trust our colleagues to get the work they committed to done.
Remote Work Program
COVID-19 has provided us the opportunity to quickly acclimate to working remotely and we are establishing new guidelines as we continue to learn.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
We all want the opportunity to learn and grow. You and your manager can talk about what makes sense for you and your team.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

To name a few...pet insurance, ECO pass, loaner bikes and secure bike storage, showers + locker room onsite, food trucks every day and regular visits from Sweet Cow Ice Cream.

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