What you will do
As a Senior Onboarding Operations Analyst, you will be responsible for all operational aspects of onboarding new customers (implementations) onto our technology platform. You will be expected to conduct analyses and assess the team's practices to make sure they are operating as efficiently as possible. Your main focus will be to improve implementation procedures and tooling in order to make the implementation process as seamless as possible, which may come with complications, as there are both internal and external stakeholders whom you will have to work with. You are expected to proactively communicate the action plan, status, next steps as well as proposed solution(s) with all stakeholders.
Responsibilities
In order to succeed in this role, you will need to be able to:

• Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements and liaison across the Product organization
• Assist management with mentorship of new team members
• Consolidate, Improve and/or Modify Onboarding Playbook Documentation
• Own and manage all facets of the Onboarding process for new customers, when applicable
• Query and extract data using common computer language's including SQL, C#, and Python
• Communicate status updates and next steps by phone and email to internal stakeholders and customers
• Obtain customer data, ingest it into our systems, and test the quality and expected functionality
• He/She is able to manage multiple ongoing projects and client facing communication
• Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases
• In parallel, be the initial point of escalation of support tickets, when applicable
• Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
• Communicates with clarity against the work they are leading and ensures that the priorities of others are considered
• Applies critical thinking along with solutions to issues or problems that may occur with a comprehensive view
• Uses judgment to identify and resolve day-to-day problems
• Recognize setbacks plus risks to goals/metrics and escalate as required
• Become a subject matter expert in the dealership management system and data extraction topics
• Prioritize and manage concurrent work streams with minimal supervision
• Analyze the team's current processes and suggest/ implement process improvements

• Assist in building reports in Salesforce for the appropriate business need (when applicable)

Qualifications

• Bachelors' Degree
• 2-4 years of relevant professional experience in a fast-moving company or in the auto industry
• Has experience leading a team and/or an entire process
• Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently.
• Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed
• Comfortable with technology and has a strong understanding of process-based tools
• Proficient user of Microsoft Office 365
• Intermediate SQL/ Google BigQuery knowledge
• PowerBI knowledge/experience a plus
• Salesforce.com experience
• Project Management experience a plus

Your friends and colleagues know you to be

• A natural leader and team player
• Collaborative and solutions oriented
• A clear and succinct verbal and written communicator
• One who enjoys process and mastery of technical detail
• Proactive and assumes an ownership mindset

Recommended reading

• Extreme Ownership - Jocko Willink
• The 4 Disciplines of Execution - Jim Huling Chris McChesney, Sean Covey
• Drive - Daniel Pink

What we offer

• Competitive base salary, bonus plans and equity.
• A comprehensive, benefits package that includes medical, dental, vision and life insurance plans, paid time off, a generous 401k match with no vesting period, parental leave and 3 volunteering days each year. For more information on benefits, please access the benefits page on our careers site: https://careers.ihsmarkit.com/benefits.php.
• For work locations in the state of Colorado, the anticipated minimum base salary for this role would be $62,873. Compensation will be determined by the education, experience, knowledge, and abilities of the applicant.

Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, because we are a United States (US) federal contractor, we are requiring all US employees to be fully vaccinated against COVID-19, unless they have been approved for an accommodation due to a medical reason or a sincerely held religious belief. The company also participates in the E-Verify Program to confirm eligibility to work in the US.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.