Senior Data Analyst

| Greater Denver Area
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At Twilio SendGrid we’re focused on developing and expanding our world-class, cloud-based transactional email platform. We’ve revolutionized the transactional email space by powering the infrastructure for thousands of companies that rely on us to send billions of emails each month. Twilio SendGrid is a fast moving, lean company where every team member has a huge stake in the company’s success.

The Senior Business Intelligence Analyst will play a pivotal role on the Expert Services team in enabling Expert Services consultants with data management, analytics and dashboards to increase operational efficiency and improve customer outcomes, as well as, develop customer facing analytics products as a part of a portfolio of Expert Analytics products.

This role will collaborate with Engineering, Data Science, Product, and Expert Services to design, build, and roll-out analytics products to both internal and external users.

What You'll Do

  • Live by and champion our Twilio Magic principals
  • Develop and maintain Professional Services and customer facing analytics products related to Expert Services or Expert Analytics
  • Support the training and enablement of internal users of the analytics products developed
  • Gather functional requirements from both technical and non-technical teams and translate into functional dashboards and analytics products
  • Continually collect feedback from internal and external users to iterate on analytics products and dashboards
  • Support BI tool users by researching and recommending additional 3rd party solutions, applications, data visualizations, and data sources

About You

  • BA/BS, preferably in an analytical field such as economics, math, statistics, or computer science
  • 3+ years of relevant analytics and reporting experience
  • Strong SQL and excel modeling skills; knowledge of common data visualization and dashboarding tools such as Looker or Tableau; Salesforce experience a plus
  • Demonstrated attention to detail and commitment to reporting accuracy
  • Analytical, intellectually curious, creative problem-solver who is comfortable going beyond data access to analytics and strategic insights
  • Keen design and data visualization skills – you know how to transform data to generate useful insights and be easily digestible
  • Strong written and oral communication skills – you can build analytical and decision support models, synthesize recommendations, and create effective presentations for all audiences
  • Team player mindset, with strong interpersonal and influencing skills
  • Able to work with cross-functional stakeholders to gather detailed business requirements
  • Individual must be committed to accuracy, attention to detail, and customer service.
  • Experience in working in an Agile development environment using Scrum methodologies
  • Excellent communication skills, both written and verbal, required
  • Work independently through business analysis and project management methodologies to ensure completion of all assigned deliverables.

Bonus Points

  • Experience with Looker and Looker Embedded Analytics
  • Experience with Email Deliverability

Where?

This position will be located in our office at 1801 California St in Denver, CO You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

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Location

1801 California St, Denver, CO 80202

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