The Checkr Business Intelligence team is the center of excellence for Business analytics across the company and is responsible for cultivating a data-driven culture by supporting internal teams and customers with high-quality data and insights. We are looking for someone to join our team to help us drive better business outcomes by providing actionable reporting & analytics products!

As a Senior BI Analyst - Customer Intelligence, you are responsible for partnering with the Customer Care Organization (Customer support, Sales, Marketing, etc.) teams across the organization to understand their analytics needs, report on key business measures, deliver insights, develop compelling data visualizations, data mine, and tell our story to to drive growth, engagement and satisfaction of our customers. Gather requirements, analyze data to answer key questions from stakeholders with an eye for what drives business performance. Work closely with cross-functional teams to develop data-informed strategies to monitor and optimize the customer journey. Develop data models from large data sets in Checkr’s data warehouse to help automate reporting and drive adoption and effective use of BI within every team. 

Responsibilities:

• Understanding of customer care processes (Customer support, Sales, Marketing, etc.) and data with experience implementing BI dashboards and analytics tools to drive growth, engagement and satisfaction of our customers.
• Analyse data from multiple sources, identify gaps, reconcile conflicts, and process metrics and details to drive decision-making. Provide guidance to our business partners in constructing metrics and analysis.
• Collaborate with other analysts, and work cross-functionally with product, engineering, and business teams to build a data-driven culture across the company
• Be proactive in identifying improvements to existing reporting and dashboarding infrastructure to accurately represent the current company goals
• Work cross-functionally to ensure data consistency across product, finance, and go-to-market teams to streamline workflows and deliver reliable reporting
• Work across teams and promote productive relationships (business, modeling, technology & governance) to improve clarity and ensure that processes are as streamlined as possible.

What you bring:

• 5+ years of experience working as a data professional
• Advanced SQL skills for analysis, standardizing queries, and building data infrastructure involving large-scale relational datasets
• Strong experience developing, deploying, and maintaining of enterprise level reports using BI tools such as Tableau, Power BI, Looker, or other relevant technologies
• Experience with MPP databases such as Snowflake, Redshift, BigQuery, or other relevant technologies
• Demonstrated ability to work collaboratively across different functions and effectively influence senior business partners
• Experience with scripting languages like Python, Shell, JavaScript, HTML is a plus.
• Knowledge of Salesforce, Zendesk, and other similar systems is a plus
• Knowledge of Customer support and GTM processes is a plus
• Familiar with PM methodologies (e.g., Agile, Kanban, etc.) and knowledge of when to apply methodologies.
• Ability to mentor lower level developers on definitive tasks.