Who are we?

At Marketo, we are creating the world's leading engagement platform that empowers marketers to deliver the authentic experiences customers desire at scale. Our team is fueled with a passion for innovation, growth, and a relentless commitment to making the Marketer successful. We hire dynamic, passionate, and innovative individuals who thrive in fast paced environments.

The Opportunity:

Marketo is looking for a Sales Operations Business Process Analyst who is an innovative, action oriented, and results driven Lead Process Champion who can create, improve and lead; all process improvements strategy, programs/initiatives across the entire organization to create value for our customers and partners.

This role sits in our Denver office and reports to VP, Sales Operations.

What will you do?

· Create/Review/Improve & Drive Business Process Management strategy / guidance across entire organization.

· Outline and maintain organisation's process documentation standards, rulebook, framework and expectations.

· Look for continuous improvements to drive engaging and effective business processes which creates value for customers and partners

· Lead regular Process Management / Improvement Forums, initiatives across the entire organization

· Liaise with and provide guidance to other Process Champions

· Help Co-ordinate Process improvement /management training courses as part of induction and for BAU (business as usual)

· Actively engage with organizational stakeholders, as a business partner, and across functions to identify meaningful opportunities for improving business efficiency

· Establishes metrics and key performance indicators for driving team performance

· Provide timely and updated statuses on improvement initiatives/projects to staff and ELT through project plans, concise communications and presentations

· Drive and measure process KPI using promapp and communicate regularly to key stakeholders and/or ELT

Is this you?

· Bachelor's degree or equivalent experience in a relevant field required, with 1 to 5 years of experience in a project management and / or business line support

· Technical system knowledge and understanding or prior experience supporting a technical integration project

· Experience supporting a Sales Operations group within an Enterprise organization

· Collaborating with cross-functional groups and experience gathering requirements specific to department goals

· Enhance systems and processes by studying current practices and acknowledging room for process improvements

· Must be a strategic thinker able to convert transformative ideas to practical solutions that deliver successful results

· Excellent verbal, written, and presentation skills.

· Proven record in driving change management, influencing and motivating team at various level.

· Organizational agility – must possess the ability to interface, communicate, influence effectively with all levels of the organization and across functional boundaries

· Proven record in driving process improvement initiatives at scale end to end independently

· Prior education around lean and/or six sigma (Six Sigma Black Belt Certification is preferred)

· Agile process experience preferred and experience in leading Agile projects in a PM role

· Monitoring project progress by tracking activity; resolving problems; creating progress reports; recommending courses of action

Why Team Purple?

• Marketo creates a culture that is customer obsessed, radically transparent, and boldly accountable
• We've been ranked consistently as a top place to work with local business journals, Inc., Great Places to Work, and others
• We offer competitive pay and great benefits including health, dental, vision, and 401k
• Other perks include discounted gym membership and commuter benefits, tuition reimbursement, fully stocked kitchens, time off for community service, and more
• Our growing Denver office is in the heart of downtown featuring a spectacular view of the city and mountains and is centrally located for easy commuting

Marketo is an equal opportunity employer