Revenue Operations Analyst
Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
If you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.
Your Impact:
Handshake is hiring a Revenue Operations Analyst, who will support our Employer Customer Experience team, reporting into the Head of Revenue Operations. In this role, you will support the acceleration of growth across our Customer Success team, including Account Management and Program Management.
This role will be responsible for establishing systems and reporting infrastructure for all of Handshake’s Employer Customer Success teams. Additionally, this candidate will be responsible for analyzing data sets on an on-going and project-based basis, identifying issues and making recommendations for improvement. The reporting infrastructure and insights that this candidate will produce will be focused on improving the Customer Success team’s productivity and effectiveness.
The ideal candidate will have experience analyzing large sets of data and pulling out key insights and trends. Additionally, the ideal candidate will have demonstrated experience learning and mastering a new system (preferably a CRM). This person is curious, highly analytical and has a passion for telling a story with strong quantitative support. They thrive in rapidly changing environments and have the ability to “make sense of the noise” through thoughtful models, dashboards, and reporting packages.
Your Role:
Work as a collaborative teammate to support customer growth and retention through data insights, infrastructure and reporting
Partner closely with Customer Success team leaders to develop actionable, measurable projects and programs to support strategic initiatives that drive growth
Lead the development of new reporting and dashboards to analyze the team’s effectiveness. Manage the accuracy and efficient distribution of reports and other business insights essential to the sales and customer success organization
Evaluate and improve data quality, completeness, compliance, and cleanliness in Gainsight, Salesforce and other systems
Focus on continuous improvement of existing processes and collaborate with Revenue Operations peers and CS team members to create new processes with a focus on automation and acceleration of the business
Develop rapport and relationships across the Customer Success team including Account Managers, Program Managers, and team leaders
Your Experience:
4+ years of experience in a highly analytical role
Experience mastering the report-building functionality of a system (i.e. Salesforce, Gainsight, Looker, etc)
Ability to understand, manipulate and translate large data sets with a high degree of independence
Experience in Salesforce and/or Customer Success tools (Gainsight, Strikedeck, ChurnZero, Totango, Catalyst)
Advanced proficiency with Excel
Experience supporting or working directly with customer-facing teams
Ability to prioritize multiple projects and execute in a timely manner
Compensation Range:
For cash compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
About Us:
Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 650,000+ employers - from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, and nonprofits. Earlier this year, we announced our $200M Series F funding round. This Series F fundraise and new valuation of $3.5B will fuel Handshake’s next phase of growth and propel our mission to help more people start, restart, and jumpstart their careers.
When it comes to our workforce strategy, we’ve thought deeply about how work-life should look here at Handshake. With our Hub-Based Remote Working strategy, employees can enjoy the flexibility of remote work, whilst ensuring collaboration and team experiences in a shared space remains possible. Handshake is headquartered in San Francisco with offices in Denver, New York, and London and teammates working globally. So, whether you live on the coasts, the midwest, or overseas, chances are we have a hub near you offering the best of both worlds.
Check out our careers site to find a hub near you!
What We Offer:
At Handshake, we'll give you the tools to feel healthy, happy and secure.
- 💰Equity and ownership in a fast-growing company.
- 🍼16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
- 💝Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
- 💻Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
- 📚Generous learning & development opportunities and an annual $2,000/£1,500 stipend for you to grow your skills and career.
(US Handshakers)
- 🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
- 🏝 All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Summer and Winter #ShakeBreak, two one-week periods of Collective Time Off.
(UK Handshakers)
- 🏦Pension: Handshake matches 3% of your salary towards your pension scheme.
- 🏝Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year.
Benefits above apply to employees in full-time positions.
Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.