Research Lead - Innovation at FIS

| Greater Denver Area
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About the centralized innovation & incubation team at FIS

Our vision is to make FIS the industry-leading provider of platforms and services for companies to build and run financial applications. To help realize this vision, FIS has created a centralized innovation & incubation team.  

The innovation & incubation team will transform new product and business concepts into sustainable, organic growth opportunities while building a strong culture of intrapreneurship across FIS. Operating within a product innovation framework, the team vets, tests, and incubates new ventures for successful commercial integration. 

Joining this team will put you at the forefront of fintech innovation. The products delivered by the innovation & incubation team will impact the FIS product suite and drive significant value back to the business. Most importantly, your work will shape the future financial services landscape.

Job description

The Research team will be responsible for delivering all the data and insights needed to support investment in concepts that come through the innovation & incubation team. The data produced by this team will be the key factor in determining a concept’s path to incubation and eventual delivery to the line of business. The Research team will work collaboratively across functions including product, marketing, and operations to drive results for each concept that moves through the product innovation framework.

The Research Analyst will work directly with Head of Research to execute a variety of rigorous primary research efforts including designing research instruments, sourcing interview/survey panels, conducting in-depth interviews, managing compensation, analyzing and synthesizing data and feedback, and distilling findings into clear and impactful presentations. You will also work closely with the Strategy team to execute secondary market research across several sources (e.g., 3rd party market studies, public/government data, financial data platforms, news media, etc.). This position requires exceptional organizational skills, attention to detail, critical thinking and a high level of curiosity. You will be the point person for generating the insights and proof points required to advance a concept to incubation. This is a high-visibility and high-impact role as the innovation & incubation leadership team will rely heavily on your analysis and knowledge to make critical decisions.

About the role (Your key responsibilities):

  • Execute primary research efforts from start to finish (including designing interview guides/survey instruments, sourcing panels of interview/survey participants, scheduling and conducting interviews, market-testing prototypes, managing compensation to participants, coding surveys/cutting data, analyzing output, creating slides that synthesize qualitative and quantitative data)
  • Develop in-depth insights based on customer and stakeholder feedback and form a defensible opinion on the merits and shortcomings of each concept undergoing validation
  • Collaborate with cross-functional teams and incorporate inputs from product, operations and marketing to guide research efforts and inform evolving objectives
  • Manage workstream milestones, budgets and deadlines efficiently, recognizing and accommodating interdependencies when relevant
  • Provide daily progress updates to Research Manager and present findings at designated intervals to broader Strategy & Research and innovation & incubation teams

Must Haves (Requirements for this Role):

  • Ability to learn and execute all phases of market research study
  • Experience leveraging numerous data sources to drive insights and inform a perspective
  • Experience working with and analyzing complex datasets and converting data into digestible insights (e.g., charts, slides, etc.)
  • Demonstrated problem-solving skills and enthusiasm for meeting challenges head-on
  • Strong time management and organizational skills with the ability to manage tasks, output and deadlines independently
  • Have a collaborative, high-energy, and self-starter attitude
  • Minimum bachelor's degree or equivalent experience
  • 1-3 years of previous experience in market research or similar field

Nice to Haves (Not Hard Requirements, but a Bonus!):

  • Experience conducting research studies in the tech space, or fintech space, specifically

What we offer you:

  • Opportunity to develop in-depth knowledge across numerous topics within the fintech space
  • The opportunity to inform the direction of FIS by validating concepts that aim to solve some of the most challenging and relevant issues in financial services & technology
  • Direct exposure to a cross-functional team aligned to a common goal
  • A driven, creative and multi-talented group of colleagues who are extraordinarily passionate about their role in shaping the future of fintech and driving cultural transformation at FIS
  • A work environment built on trust, accountability, collaboration, curiosity, fearlessness, kindness and respect
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • OracleDatabases


Our Denver office is located in the Tech Center at Belleview & I-25, and our pictureqsue Durango office is nestled alongside the Animas River.

An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Volunteer in local community
We love to make a difference in the community! Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Friends outside of work
Eat lunch together
Intracompany committees
African American Network, Women's Network, Young Professionals Group, LGBTQ Organization (GLOW), WorldpayGives, Worldpay Social Committee, and the list goes on!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Worldpay's Healthcare Flexible Spending Account (FSA) allows you to set aside pre-tax dollars to pay for medical, dental, prescription or vision care expenses for you and your dependents
Disability Insurance
Dental Benefits
Enrollment in the Worldpay dental plan provides access to two networks. You can select any dentist, but staying in the networks will cost you less.
Vision Benefits
Enrollment in the Worldpay vision plan provides access to two networks. With each, you receive discounts on eye exams, frames, lenses, contacts and vision correction surgery.
Health Insurance Benefits
Worldpay offers four medical plans - one PPO plan and three Consumer (HSA-eligible) plans. All plans offer preventive care covered at 100%.
Life Insurance
In addition to the basic life insurance provided to you by Worldpay, you can also opt for supplemental life insurance which offers another layer of protection to help meet your family's needs.
Wellness Programs
Wellness365 is a fun and rewarding way to make small changes toward better health every day. Set your interests to get personalized daily tips on nutrition, exercise, stress, sleep and much more.
Onsite Gym
Can't make it to your favorite fitness class or need to de-stress before facing the world? We have a large, well-equipped gym onsite that will help you keep you with your fitness goals!
Retirement & Stock Options Benefits
Colleagues are eligible to participate in the Worldpay 401(k) plan immediately upon hire. Choose from traditional pre-tax 401(k), or pre-tax or Roth catch-up contributions or a combination of both.
401(K) Matching
Worldpay matches 100% of the first 5% of deferrals on a per paycheck basis. And the best part - the match is immediately 100% vested!
Company Equity
Employee Stock Purchase Plan
We offer eligible colleagues the opportunity to purchase shares of Worldpay stock at a 15% discount off the market closing stock price on the day of purchase.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
FMLA-eligible colleagues are eligible for up to 120 hours of paid time off to recover from childbirth and to care for and bond with their newborn or newly adopted child.
Family Medical Leave
The Family and Medical Leave Act provides up to 12 weeks of job-protected leave for your own medical condition, or for the care of a spouse, child or parent who has a serious medical condition.
Adoption Assistance
An adoption reimbursement benefit is offered to full-time colleagues who have been employed for at least one year. This one-time, per person benefit helps to cover various adoption-related expenses.
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Tuition Reimbursement
Worldpay encourages all colleagues to pursue continuing education or to work toward a degree in their field.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
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