Payments & Fraud Analyst
PointsBet (ASX: PBH) is a digital sports betting and technology company, partnered with NBC Universal as the Official Sports Betting Partner of NBC Sports. We are dedicated to bringing the fastest betting experience in the world to sports lovers across the United States.
We are currently looking for a Payments & Fraud Analyst to join our Denver based team.As a Payments & Fraud Analyst, you will report to the Senior Payments & Fraud Analyst and will play an integral role in supporting PointsBet's continued growth and success.
ABOUT POINTSBET
We provide an opportunity for our people - our most powerful and irreplaceable resources - to work in an environment that is rewarding, fun, challenging, and an instrument for both personal and professional growth as PointsBet continues to become a major force in the newly legalized US Sports Betting market.
PointsBet is a sports betting operator that sits in the very rare position of owning and controlling its technology end to end. Our proprietary platform and our commitment to an in-house approach powers unrivalled innovation and personalized experiences that our customers cannot get anywhere else.
Our partnerships with leading sports organizations, teams and franchises provides both our customers and team members with unique sporting experience:

• Official and Exclusive Sports Betting Partner of the Denver Nuggets (NBA), Colorado Avalanche (NHL) and their home venue, Ball Arena
• Official Gaming Partner of the Detroit Tigers (MLB)
• Official Gaming Partner of the Detroit Red Wings (NHL) and Little Caesars Arena
• Proud Sports Betting Partner of the Detroit Pistons (NBA)
• Official Sponsor of the Indiana Pacers (NBA)
• Authorized Betting Operator of the National Basketball Association (NBA)
• Authorized Gaming Operator of Major League Baseball (MLB)
• Official Betting Operator of the PGA TOUR
• Official Sports Betting Partner of the National Hockey League (NHL)
• Official Betting Partner of LaLiga North America
• Exclusive, Official Partner of University of Colorado Buffaloes

As we continue to take the sports betting world by storm, we will continue to bring our proprietary and best-in-market technology, modernized and premium brand mentality, expert trading practices and proven growth marketing strategies to emerging sports betting markets.
Bet on us - there is no greater time than now to join the PointsBet family!
WHAT YOU WILL OWN
Payments Management
Preparation and assessment of key banking and approval processes to include the following:

• Customer withdrawal requests such as retail cash withdrawals, other fast-method withdrawals, and Australian jurisdiction withdrawals
• Customer refund requests
• Manual customer deposits, including direct bank wire deposits

Work closely with the Finance team to complete daily reconciliations and assist with all retail payments requirements
Work closely with the Client Relations team to answer inquiries related to all things payments related and facilitate customer contact where necessary
Reporting Management

• Coordination with Compliance regarding lodgment of FINCEN/AML reporting to include investigating customers and determining when to file Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR); and regarding lodgment of Gaming Regulating Body reporting to include investigating customers and determining when to file fraud forms and miscellaneous issues
• Working with others in the Payments & Fraud team to regularly send internal reports such as payment gateway statistics and chargeback statistics

Fraud Management

• Identify fraud risks and mitigate the risk of loss
• Review and investigate customer activity to minimize fraud
• Investigate and action all appropriate chargeback requests, including receiving chargeback notifications, closing and reconciling appropriate accounts and balances, and gathering evidence where necessary to win chargeback cases
• Assist the Client Relations team with KYC inquiries
• Work with the Sports Analytics team to assess risk profiling of customers
• Close and notify customer accounts where appropriate

SKILLS WE SEEK

• Bachelor level degree or relevant work experience
• 1+ years of experience in a payments, fraud, AML, or other relevant analytical role
• iGaming work experience a major plus
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong work ethic. Is accountable, works smart and pushes self and others for results
• Relates and works cooperatively with people across levels, functions, culture, and geography to achieve shared goals
• Excellent communication skills, both written and verbal, and is effective in a variety of communication settings, i.e. one to one, small and large groups, and among diverse styles and position levels
• Innovative and comes up with useful ideas that are new, better, or unique
• Learns quickly. Takes on the challenge of unfamiliar tasks
• Willingness to work some nights and weekends during busy periods of the sports calendar

WHAT WE OFFER

• Company paid medical plan for employees and dependents.
• Dental and Vision.
• 401(k) with a generous match.
• Bonus program.
• Medical and Commuter Flexible Spending Accounts (FSA).
• Paid Time Off and 10 paid holidays.
• Conveniently located in Downtown Denver, just 3 blocks from Union Station.

PointsBet is dedicated to a culture of high performance and ensuring our employees are setup to deliver their best. We offer a fast-paced, dynamic work environment where emphasis is placed on our most important asset: our people. If you are driven and in search of a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence then this is where you want to be!
PointsBet is an Equal Opportunity Employer