Enova
Our mission is to help hardworking people get access to fast, trustworthy credit.
Denver, CO
Hybrid

Operations Strategy & Solutions Analyst

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At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.

The Operations Strategy & Solutions team supports Operations @ OnDeck by focusing on Special Projects, Project Management, Process Improvement, Reporting and Analysis, Procedure/Policy Writing, and Operations Support. OSS works to provide Operations, and stakeholders throughout OnDeck, the tools and infrastructure they need to focus and succeed. We work alongside the Operations teams aligning execution to goals, performing analysis and gathering research to facilitate faster decision-making, more efficient performance and ensuring communication and reporting are happening smoothly and consistently.

The Operations Strategy & Solutions Analyst is responsible for supporting strategic initiatives such as process improvements, data analysis, and collaborating with Operations Management, subject matter experts, and internal stakeholders on identifying and tracking key success measures. He/she should have excellent project management skills to support driving cross-functional initiatives as well as analytics, research, and data skills; understand complex business and product strategies; and be able to develop strategic frameworks as well as translate key themes and tactics into understandable, executable components and messages for broad consumption. He/she must possess strong personal drive and self-direction. This role also requires an extremely high level of integrity and discretion given the high levels of access to company information.

This role will offer you exposure across a number of organizations inside OnDeck including Operations, Credit/Risk, Technology, Sales, Compliance, and other departments with insights into how we make business decisions and move the business forward. You will have an all access passport to learn about every aspect of Operations and be included in many different facets of the business. You will have the unique opportunity to work alongside a supportive, accessible and personable Operations Leadership team. Through exposure and increased business knowledge, this role will prepare you for a variety of different roles at OnDeck in the future. 

Necessary qualifications for success:

  • 2-3 years of work experience. Prior experience in loan operations, operations strategy, management consulting, or project management is a plus.
  • Resourceful. Ability to be self-directed in finding answers, can develop a trusted “coalition of advisors” to help provide support, will seek out direction and insight when needed.
  • Passion for process improvement. Never settling for the status-quo, able to identify improvements in the way things are done.
  • Strong interpersonal skills. Personable and can quickly engender people’s confidences. Able to lead effectively without authority. Capable of building relationships, a good listener with outstanding interpersonal influencing qualities and a natural consultative style. Builds positive relationships with others to gain buy-in and achieve business results. Demonstrates active listening, and practices open, honest and direct communication.
  • Smart as a whip. A keen intellect, combining analytical reasoning, curiosity, creativity, conceptual ability and judgment. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously.
  • Quantitatively inclined. Strong business acumen, financial skills, and analytical abilities.
  • Outstanding communicator. Possesses good written/oral communications skills, as well as the ability to present his/her views in a clear and compelling manner. Can effectively tailor communication to specific audiences. Adapts approach to fit the situation and people at hand. Has keen attention to detail, flawlessly executing role responsibilities. Stays open minded and proactively keeps communication going when there are breakdowns.
  • Project management. Capable of executing on both short and medium term projects and objectives. Willing to do what it takes to hit deadlines that may be externally imposed, including occasional night and weekend work. Organized and able to anticipate issues or conflicts as they come up.
  • Positive can-do attitude. Strong passion for helping SMB customers and doing what it takes to help drive company initiatives forward. Understands how to effectively navigate the organization to accomplish business and department goals. Able to deal effectively with strategic issues, as well as the tactical, operational details.
  • Trusted partner, working under confidentiality. Able to handle confidential information, is trustworthy, and can act in a discreet manner.
  • Professional Courage. Willing to take risks, aiming high to drive OnDeck forward. Has the bravery to talk straight and ask tough questions. Is open to and accepting of change, adapting to our evolving business. Proactively raises challenges and identifies solutions.
  • Wiling to travel occasionally.
  • Expert in PowerPoint and Excel. Experience with JIRA, Tableau, and SQL is a plus.

About OnDeck:

As the largest online small business lender in the U.S. and a leading online lender in Canada serving more than 700 different industries, we have been trusted by approximately 100,000 small businesses by providing them with financing to help them build growing and thriving enterprises. Since 2007, we’ve issued over $10 billion in capital.

Join us as we enable small businesses to achieve their goals. At OnDeck, we’re reinventing small business financing. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. We are small enough to be nimble and strong enough to make a big impact.

OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities. We offer: 

  • Generous Vacation
  • Comprehensive Healthcare
  • Educational Reimbursement
  • 401k Matching
  • Parental Leave
  • Sports Teams
  • Stocked Kitchens
  • Loan Consolidation

We are going to ask you to talk about your accomplishments. Here are some of ours: 

  • Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
  • Built in NYC’s 100 Best Places to Work, 2019
  • Colorado SHRM Best Companies to Work For in Colorado, 2015
  • Crain’s New York Best Places to Work, 2013, 2014, 2015
  • Crain’s New York Business Fast 50, 2013, 2014, 2016, 2017
  • Denver Business Journal Largest Technology Employers in Denver, 2019
  • Denver Business Journal Best Places to Work, 2019
  • FinTech Breakthrough Award – Best Overall LendTech Company, 2018
  • Fortune 50 Best Workplaces for Diversity, 2016
  • Fortune 50 Best Small and Medium Companies to Work For, 2016
  • Fortune 30 Best Workplaces in Finance and Insurance, 2016
  • Fortune.com and Great Place to Work 100 Best Workplaces for Millennials, 2015
  • Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
  • Forbes’ America’s Most Promising Companies, 2013, 2014
  • Great Place to Work Certification, 2017, 2018, 2019
  • Inc. 500|5000, 2013, 2014
  • Inc. Hire Power, 2013
  • Lending Tree’s Top Rated Customer Satisfaction, Q1 2018
  • Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017, 2018
  • US News & World Report, “Best Unsecured Business Loans of 2018” – Best for Term Loans
  • Washington Post Top Places to Work, 2019
  • WorldatWork, 2017 Seal of Distinction

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees have the option to set aside pre-tax dollars to pay for eligible Medical, Dental and Vision expenses as well as eligible child care expenses.
Disability insurance
Our short-term plan provides a level of continued income in the event you become disabled and cannot work. Should your disability extend past 26 weeks, LTD kicks in at 60% of base monthly earnings.
Dental insurance
Employees can choose from two dental plans including one that is offered at no cost for employee-only coverage.
Vision insurance
Our Vision plan provides affordable eye care and discounts to cover routine eye exams, prescription eyeglasses or contact lenses.
Health insurance
We offer employees flexibility to choose from several comprehensive medical plans.
Life insurance
Our basic life insurance plan is a core benefit provided by the company at no cost to you. You can purchase additional life insurance for yourself, spouse or domestic partner and eligible dependents.
Pet insurance
You have the option to elect pet insurance which includes coverage for veterinary expenses related to accidents and illnesses.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
We provide employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 3% of an employee's annual gross pay.
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Eligible employees get 20 days of paid sabbatical after their first 5 years of working at the company.
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Each department gets a set budget every year to send their own team members to job training and conferences relevant to their job and development.
Tuition reimbursement
Team members are eligible to apply for tuition reimbursement for various career and professional development opportunities.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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