Description

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. As a certified B Corp certification, we are able to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking an Operations Analyst to join our team and help us achieve our ambitious goals for our business and for the planet.

The position is a full-time 12-month contract with the potential to extend.

What you get to do:

• You will be responsible for managing our retail rebates program.
• You will work directly in the product to solve production-facing blockers and issues, as well as expand upon our quality control frameworks and processes.
• You will analyze and report on performance and product health, providing insights and recommendations for monthly reports.
• You have a knack for problem-solving and will troubleshoot issues with the program and take ownership of solutions.
• You will collaborate with cross-functional product and engineering teams, customer success teams, partners, and our customers to provide the highest quality program experience.

What you bring to Uplight:

• Demonstrable SQL experience in a technology company and production-facing setting.
• Strong Excel and data analysis skills
• You are a fast learner, understand the business behind the technology, and are able to complete tasks with minimal instruction.
• You have excellent communication skills and enjoy building relationships with customers.
• You are adept at crafting documentation for both technical and non-technical audiences.
• You are detail-oriented with strong organizational and planning skills.
• You have the ability to identify process gaps and take the initiative to make improvements.
• You work well with cross-functional teams.
• You are a self-starter who can work with minimal guidance.

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.

Bonus Points:

• Experience using Business Intelligence platforms like Tableau or Looker
• Experience managing large-scale accounts ($1-20 MM+ ARR)
• Strong technical skills with the ability to troubleshoot and debug technical issues.