Operational Strategy Analyst at Gusto

| Greater Denver Area
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The Operational Excellence team delivers strategy, operations, and technology to wow customers with each and every interaction. As a member of our process improvement team, you will develop and implement efficient processes to help Gusto deliver an exceptional experience for our customers and lower our cost to serve in partnership with our CX leadership team.

As an Internal Tools specialist you will identify opportunities for, develop and ensure the optimal use of internal tools for our CX Teams. This role will focus on creating and maintaining the consistent and scalable use of internal process tools that improve the speed and accuracy of service delivery for our customers.

Here’s what you’ll do: 

  • Drive long-term strategic projects to benefit teams across Gusto 
  • Partner with cross-functional business partners on operational strategy and efficiencies 
  • Turn data into digestible insights through story-telling 
  • Build and maintain process tools using Excel and other common software
  • Improve the use of and maintain the Carrier Form Mapping tool

Here’s what we're looking for:

  • 2+ years of relevant work experience in operating roles at growing startups, biz ops roles, and/or consulting. Experience in a customer service organization a plus
  • Results focused person that is willing to dive into the details to ensure tools operate as intended
  • Deep empathy and obsession for delivering an amazing customer experience and for making things more efficient (“Lean Six Sigma” process improvement experience a plus but not required)
  •  Driven to learn and develop creative strategies to drive growth at a scaling tech company
  • Strong analytical skills and proficiency in Google Sheets (Excel) 
  • Creative problem solving skills. You combine depth of knowledge of software and creativity to deliver easy to use tools
  • You thrive in fast-paced, get-stuff-done environments - and can easily juggle multiple priorities and projects

About Gusto 

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks


1201 16th St, Suite 350 , Denver, CO 80202

What are Gusto Perks + Benefits

Gusto Benefits Overview

We believe in taking care of you...

In order to do the best work of your life, it is important that you are valued and taken care of. At Gusto, we value our employees above all else and are committed to continually seeking out new ways to foster their well-being. Our values drive how we work and also how we design our benefits program.

Volunteer in local community
Friends outside of work
Eat lunch together
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
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