Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Denver, CO
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Network Operations Analyst IV

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Employer Provided Salary: $78,900-$139,500 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

JOB SCOPE
Supports the data and business analysis needs of Network Operations. Utilizes understanding of both business process and advanced technical capabilities of industry standard tools used to provide analytical insights. Possesses advanced knowledge in the business unit(s) they support, as well as an advanced level understanding of the Network Operations organization's systems and capabilities.
MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Optimizes network performance through the application of statistical analysis using a diverse set of key data points.
  • Provides business analysis and support for Network Operations: Generate complex ad hoc reports along with creation and presentation of high quality dashboards that provide operational visibility to the business unit(s).
  • Develops high quality graphs, reports, and presentations of data results. Perform statistical analyses for Network Operations business unit(s).
  • Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
  • Facilitates communication between business unit(s) and Network Operations from initial requirements to final implementation.
  • Identifies, analyzes, and interprets trends or patterns in data sets. Present complex data sets and information in an understandable and compelling manner.
  • Works on multiple projects as a project team member, occasionally as a project leader.
  • Coaches less experienced staff.
  • Performs special projects as needed and other duties as requested by supervisor.


REQUIRED QUALIFICATIONS

  • Ability to read, write, speak and understand English
  • Leadership/project management experience requiring effective organization and communication skills as well as an ability to work with aggressive timelines
  • Exhibit exceptional and professional communication, both written and oral
  • Professional and courteous demeanor with ability to lead in a team oriented environment
  • Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
  • Ability to present complex information in an understandable and compelling manner
  • Ability to learn and adapt to change
  • Strong business acumen


Education

  • Bachelor's Degree in Computer Science, Business Administration, and related field or equivalent work experience ; Cable Industry certifications


Related Work Experience

  • Data query techniques and report building - 8+ years
  • Microsoft Office Suite including Excel and Access - 8+ years
  • SQL and industry-specific database systems - 6+ years
  • Report building toolsets such as Crystal Reports, etc - 6+ years


PREFERRED QUALIFICATIONS

  • Network Operations experience a plus
  • Develop and implement data collection systems that optimize statistical efficiency and data quality
  • Acquire and abstract primary or secondary data from existing internal or external data sources.
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Automate routines to improve efficiency and reduce errors
  • Programming skills preferred such as VBA, etc.


Education

  • Advanced Cable Industry certifications preferred


WORKING CONDITIONS

  • Office Environment, some travel

#LI-SD4
ENO346 335155 335155BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of
$78,900.00 to $139,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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