Network Operations Analyst III
JOB SCOPE
Supports the project management needs of Network Operations. Utilizes understanding of both business process and technical capabilities of industry standard tools used to provide relevant and high quality improvement insights and deliverables. Possesses knowledge in the business unit they support, as well as the ability to acquire an advanced level understanding of the Network Operations organization's systems and capabilities.
DUTIES AND RESPONSIBILITIES
- Provide project management support for Network Operations: Generate high quality project communications that provide operational visibility to the business unit.
- Lead teams to define a consistent view of requirements, and completion criteria, and manage projects accordingly.
- Analyze business partner's operations to understand their strengths and weaknesses to determine opportunities to improve understanding, and thorough communication.
- Be a change agent, driving tasks, milestones and deliverables such that projects are delivered successfully.
- Facilitate communication between business unit and Network Operations from initial requirements to final implementation. Work closely with management to prioritize business and information needs
- Develop high quality graphs, reports, and presentations of data results.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Locate and define new process improvement opportunities.
- Work on multiple projects as a project team leader.
- Perform special projects as needed and other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor's Degree in Mathematics, Computer Science, Information Management or Statistics, Business Administration, or related field and / or equivalent work experience
- Minimum five (5) years of experience using MS Office
- Minimum five (5) years of experience project management tools, such as SmartSheet, Excel, SharePoint, and/or Confluence
ADDITIONAL JOB QUALIFICATIONS
- Exhibit exceptional and professional communication, both written and verbal
- Leadership/project management experience requiring effective organization and communication skills as well as an ability to work with aggressive timelines
- Strong collaboration and relationship skills
- Adept at interviewing technical SMEs, process and procedure writing, and presenting findings
- Professional and courteous demeanor with ability to lead in a team oriented environment
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracy
- Ability to present complex information in an understandable and compelling manner, and ability to effectively manage multiple competing priorities at any given time
PREFERRED QUALIFICATIONS
- Network Operations experience
- Strong business acumen
- Develop and implement data collection systems that optimize data accuracy and quality.
- Automate routines to improve efficiency and reduce errors
- Cable Industry and other relevant certifications preferred, such as CAPM, PMP, Prosci, etc.
ENO340 335616 335616BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of
$75,200.00 to $120,000.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.