Market Operations Specialist (Brokerage Analytics)

| Greater Denver Area
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Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Check out life at Robinhood on The Muse!

About the role:

The Market Operations team at Robinhood is responsible for traditional middle office brokerage operations. Our mission is to deliver an excellent end-customer experience and mitigate firm risk while supporting cutting-edge brokerage and financial products. As a Market Operations Specialist (Brokerage Analytics), you'll be responsible for identifying and tracking key metrics that drive Robinhood's business lines and middle office operations teams. You'll use data to craft recommendations for new products or tooling and advise leadership on operational strategy, consult with cross-functional partners on operational needs, build new tools for the brokerage operations department, advise on department-level decisions, consult on workforce management, and report on the health of Robinhood's middle office operations. This role will be critical to identifying, consulting, and building the infrastructure to effectively run Robinhood's introducing broker-dealer.

Your day-to-day will involve:
  • Partner with data and engineering teams build out the infrastructure to track key business metrics
  • Help identify and assess emerging risks, and advise on mitigation strategies
  • Aggregate data for incident response, regulatory inquiries, and other course-of-business happenings
  • Work closely with our engineering and product teams to launch, improve, de-risk, and scale Robinhood's products and systems
  • Convert Brokerage Operations metrics to easily digestible dashboards via technology tools such as Looker
  • Ensure data requirements for operations teams are met when launching new initiatives or products
  • Identify and analyze data and produce digestible reports that assess performance and ultimately improve processes
  • Forecast staffing needs for growth, new processes, and new product launches
About you:
  • Passion for Robinhood's products and our mission to democratize finance for all
  • Ability to learn quickly, think critically, and apply problem-solving skills to resolve issues and implement process improvements
  • Strong analytical skills
  • Long-term thinking; ability to identify and mitigate risks proactively
  • Bachelor's Degree in Economics, Engineering, Math, Business, Finance or similar field
  • Excellent working knowledge of SQL, Python, and Looker
  • 2-5 years of qualifying experience in a professional data analysis capacity
  • Strong communication skills; bias for collaboration
Bonus points:
  • Strong Robinhood product knowledge
  • Quantitative finance skills
  • SIE, Series 7, Series 63, Series 57, Series 24
  • Experience in retail brokerage operations

We’re looking for more growth-minded and collaborative people to be a part our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please click here.


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Location

Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.

What are Robinhood Perks + Benefits

Robinhood Benefits Overview

Here at Robinhood, we have a competitive salary and meaningful equity. While we’re all hunkered down and working remotely we have a few benefits to help support your unique WFH situation. Whether you’re thinking about starting a family or if you’re already a parent, we know having a family is tough work. Therefore we have benefits to help you care for and nurture your family. We also have a number of benefits regarding Health & Wellness, Vacation & Time Off, Financial & Retirement, Professional Development, and Office Life.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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