Lead Data Center Technician

| Greater Denver Area

Company Description

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description:

The Lead Data Center Technician provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and Zayo’s internal case management systems. Lead Data Center Technicians are the first point of escalation for the local onsite team and assists with training as needed. Maintains accurate chain-of-custody logs of incoming and outgoing customer packages and ensures facility cleanliness. As a member of the Operations Team, the Lead Data Center Technician is expected to handle trouble tickets and remote hands requests from inception through resolution. Lead Data Center Technicians are tasked with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Lead Data Center Technicians also monitor all business-critical systems (BMS, Security) and drive both internal and customer compliance to the company’s security standards, including training of Data Center Technicians on best practices.

Responsibilities:

  • Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner.l

  • Responsible for ensuring installs, capacity checks, testing and close out of Customer orders are completed in a timely manner while meeting predefined installation intervals

  • Responsible for ensuring all Tickets/Cases are resolved timely and in a professional manner.

  • Responsible for Cost efficiency, Outage management, Change management and Compliance within Data Center

  • Supervision of all Vendor Maintenance Activities within Data Center

  • Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.

  • Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheets and ensuring teams timesheets are completed, submitted and employee approved in a timely manner.

  • Responsible for monthly recording and furnishing Customer Metered Power, in a timely manner to meet invoicing.

  • Participate in the Market’s on-call rotation, based on Market needs.

  • Monitor and Resolve technical issues and alarms with zColo Infrastructure, ensuring issue resolution.

  • Responsible for following established ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment.

  • Maintain and Ensure facility cleanliness at all times and maintaining site “Tour Readiness” at all times

  • Maintain working knowledge of all products, processes and systems, with an emphasis on PR/CSP submittal processes to ensure payment to Vendors occurs timely.

  • First point of escalation for local Data Center Technicians - Assisting with training, answering questions related to process/procedures,.

  • Enforcement of and Adherence to zColo Cabling Standards

  • Support customer and/or auditor tours as needed.

  • Responsible for Power Monitoring and Reporting

  • Maintain accurate inventory of work tools, test equipment, and devices

  • Manage weekly work schedules for 24x7x365 coverage as well as an on-call list in the event personnel need additional support

  • Supervise the day to day duties of the onsite DCT personnel across one or multiple sites and working with Data Center Manager on performance management of Data Center Technicians.

Qualifications:

  • High school diploma required

  • Previous NOC/SOC/IOC experience and/or data center experience preferred

  • Previous experience monitoring critical infrastructure

  • Basic experience and understanding of electrical and mechanical systems

  • College degree in related discipline preferred

  • Minimum 5 years Data Center Operations experience

  • Responsibility and dependability are a must

  • Candidates must have reliable transportation

  • Trustworthy and ability to work independently with little or no supervision, if necessary

  • Strong written and verbal communication skills

  • Ability to learn quickly and apply new knowledge and skills immediately

  • Ability to assess situations and escalate properly, following internal procedures

  • Ability to comprehend industry terminology, trends, and best practices related to the physical layers of facility infrastructure and or data processing architecture

  • Knowledge of Windows operating systems both PC and server side

  • Knowledge of basic hardware troubleshooting tasks; replacing hard drives, memory and motherboards a plus

  • Must be able to lift a minimum of 50 lbs.

  • Familiar with DS1, DS3, ethernet and fiber circuits are a plus

  • Ability to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cable/connector types

  • Knowledge of switches, firewalls and managed storage are a plus

 

Working Conditions:

This position requires the applicant to be able to work any of the shifts as part of a 24X7 coverage rotation. The ability to sit for prolonged periods in front of a computer is required. Work is done in an area where normal office noise and occasional construction noise is present. Dirt, dust and grease may be present. Work is occasionally conducted in an outside environment such as a dock, on the roof and in equipment enclosures. Duties may involve working outdoors for short periods of time

 Rewards:

  • Competitive compensation

  • Excellent benefits including health, dental, vision, 401(k), disability and life insurance

  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Open door policy
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Promote from within
Mentorship program
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