Job Overview: 

This position with the Verified Volunteers Account Management you will be responsible for full end to end customer account management. The successful Account Manager not only manages the day to day screening program for the customer, but will also develop strategic relationships within the customer, identifies opportunities to expand Verified Volunteers footprint within the customer via incremental products and services.

Job Description:

The Account Manager will manage an assigned book of business and build, expand, and solidify relationships with existing clients. Other responsibilities will include:

• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
• Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
• Understand each client’s organizational dynamics and probe to discover model and core initiatives in a solutions sales capacity and assist client in goal achievement by leveraging Verified Volunteers unique platform and product offering
• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles.
• Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
• Work with new clients and internal teams to expedite onboarding while exceeding customer expectations.
• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs 
• Other duties as assigned

Skills / Knowledge:

Proven track record of success, consisting of:

• Excellent communication skills- ability to communicate clearly and effectively, both verbally and written. Writing skills need to be particularly strong.
• Strong desire to succeed and work independently 
• Aggressive attitude in developing accounts and building personal relationships
• Strong  time management skills and attention to detail
• Ability to develop great relationships with clients, fellow staff members and other professionals.
• Computer literacy requirements: Outlook, Word, Excel, Power Point 
• Proficient in using CRM platform, Salesforce.com experience preferred

Experience:

• 1+ year experience in an Account Management position
• Sales experience preferred

Education:

Four year college degree from an accredited university 

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.