Implementation-Conversion Analyst Senior at FIS
Who Are We:
FIS connects consumers to their money through leading-edge payments solutions. We're the development engine of FIS: the largest,Fortune 500, Fintech company in the world. Our solution is branded by our customers- banks and retailers- so you might not have heard of us. But, if you've used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, you're most likely using FIS software. Our product is one that touches the average consumer on a regular basis, and makes the financial world go 'round.
Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poor's 500® Index. Named a 2016 "World's Most Admired Company" by Fortune Magazine.
About the team:
The FCM Implementation team is responsible for installing the FCM product suite of ImageCentre. FCM is a Content Management solution to provide clients with tools needed to integrate with core processing, facilitate external API and the archival of Loan and Deposit documents. The suite offers clients the ability to import or manually scan all documents for archiving along with an archive for COLD reporting. This allows clients to have one consolidated archive for documents needed on a day to day basis.
The FCM Implementation-Conversion Analyst Senior will examine data files, processes, forms, reports and operational needs of customers and complete data mapping and transaction workflow documents as the basis for conversion to FIS systems. The candidate will also help implement and train customers on FCM specific applications.
General Duties & Responsibilities:
• Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs.• Through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team.• Creates data maps and transaction workflow documents showing exactly how every field of information will be converted. Data mapping forms the technical specification for the conversion and, in some cases, may generate code. Shares data maps with programmers, clients and others as appropriate to ensure successful conversion. Refines mapping through validation.• As part of the conversion process, tests customized software against customer specific needs sharing reports and application specific data with customers that reflect how conversion data will be processed. Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements. Obtains formal customer acceptance of results.• Examines client processes, forms and reports, determines operational needs and documents what software will do and all related processes, forms, reports, etc. to be used after conversion is complete.• May develop new procedures with client to ensure FIS software is used appropriately.• Carefully examines data and reports to make sure conversion is proceeding correctly, runs test scripts with various data to see how new or customized transactions process through the software and verifies and validates accuracy of data through the generation of a variety of reports. Validation may include completion of prior system to FIS balancing.• Coordinates and conducts readiness review. This includes directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports. The readiness review process ensures the customer training and procedures, the system, and the conversion data are correct and ready for actual conversion.• Customizes FIS software through the use of authoring tools to meet individual customer needs - modifies screens and data fields, creates new forms, screens, product sets, tables, etc.• Throughout project, provides expertise to answer questions and guide clients in the use of the system.• Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.• Acts as an on-site resource during conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion week. Reviews the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors with the customer and obtains client sign-off. Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes and balancing adjustments.• Other related duties assigned as needed.
Bachelor's degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
General Knowledge, Skills & Abilities:
• Knowledge of FIS' products and services• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization• Knowledge of financial services industry• Knowledge of basic financial analysis principles and ratios• Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.• Proficiency in industry-standard process methodologies, e.g., Six Sigma, LEAN, ISO, CMM, etc.• Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors• Willingly shares relevant knowledge and expertise to other resources• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills• Ability to persuade and influence others on the best approach to take• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed• Is resourceful and proactive in gathering information and sharing ideas
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.