Global Leader, Workforce Strategy Analytics & Planning at Western Union

| Greater Denver Area
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Group Leader, Workforce Strategy Analytics and Planning - Denver, CO

Does working for a global FinTech company passionate about protecting customers interest you? Are you looking to be responsible for influencing a multinational company's strategic thinking and supporting planning for workforce contingencies strategies to address these needs, including current workforce profile, future workforce view, analysis, and targeted future? Join Western Union at our corporate office in Denver, CO as Group Leader, Workforce Strategy Analytics and Planning. Relocation may be provided.

Motivated by our values: purpose-driven, globally minded, and trustworthy & respectful.

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

You will support overseeing processes and labor analytics/metrics to optimize total labor at Western Union. Your responsibilities include the placement of roles and labor in the correct geographies & oversight related to cost controls of the entire labor (salary, benefits, contracts, etc.). Additionally, this role will partner with finance and each business unit to build accurate and detailed workforce plans utilizing Workday & Adaptive Insights. In this role, you will ensure the workforce plan is updated and accurate throughout the year as the business re-forecasts and aligns resources throughout each cycle. The Group Leader of Workforce Strategy will serve as an internal consultant to Western Union stakeholders. This position includes consulting within the People Organization and Business Leaders in many areas.

  • Provide expert advice to the business as they proactively address their resourcing requirements and budget during business planning cycles
  • Develop and maintain workforce planning tools, templates and techniques that support the process (or implement standard HR tools as available)
  • Monitor function/business unit workforce actions & costs compared to the submitted plan
  • Develop and track key performance indicators to monitor Function/BU-level and WU-wide adherence to stated Workforce Strategy Guiding Principles
  • Delivering planning services (workforce research, data, analysis, reporting, process, and capacity management)
  • Partner with HR Information Systems, Finance & others to ensure data/system integration and the integrity of labor data throughout Workday/Adaptive Insights
  • Provide collective outlook on WU's workforce evolution and needs to all relevant parties (e.g., Central Real Estate group, CHRO, etc.)
  • Collaborate with external teams/contractors to create new workforce tools & applications and manage organizational design
  • Potentially lead and manage a small internal team as function expands

For such a critical role, Bachelor's Degree (BA/BS) or equivalent, preferably in Human Resources, Psychology, Organizational Development, or related fields, including Operations or Finance. The ideal candidate will be a seasoned professional with broad experience in workforce strategy globally across a diverse range of countries, languages, and cultures. 8+ years of progressive experience and cross-functional knowledge of Human Resources, Labor Management and Sourcing, or related fields, including Operations or Finance. Proven ability to collaborate across Business Units ensures that the company's long-term strategy is being met through our use of talent, facilities, and resources. History of experience designing and implementing effective processes to drive results (can simplify complex processes; knows what to measure and how to measure it). Solid project management skills with experience in organizing, planning, and executing medium‐scale projects from design to implementation. Practical coaching skills and the ability to lead through influence, not position power. Proven track record of successfully leading and executing organization-wide interventions

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the most significant cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The on-target earnings range is $169,101. - $ 225,467. which includes a base salary of $120,787 - $161,049 short-term (20% of base) and long-term (20% of base) incentives that align with individual and company performance. Actual salaries will vary based on a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, flexible time off, and access to best-in-class development platforms, to name a few! To view details of our benefits, visit https://mywubenefits.com/.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • JSONLanguages
    • COBOLLanguages

Location

WUHQ, located in the heart of the Denver Tech Center, offers stunning views, modern amenities, and access to nearby shops, restaurants & light rail.

An Insider's view of Western Union

What's something quirky about your company?

As a #WULeader, I value our diversity. Through inclusive action, I’ve joined our Pune band, pride parades & theatre to understand employee & customer experience. With global teams, I’ve danced w/interns, cooked, learned words in other languages, dressed in local celebration attire, climbed a mountain & a rock wall & visited the wonders of the world

Shannon

Head of People Strategy

How do you empower your team to be more creative?

“I think the most creative ideas come from unexpected places. I encourage my team to invite someone new from a completely different area of the organization to our meetings. And I encourage my team to jump into each other’s team meetings. It is always amazing to see the new insights and connections that come from a fresh perspective.”

Shelly

President, Product and Platform

What are Western Union Perks + Benefits

Western Union Benefits Overview

Our dedicated employees innovate every day to help customers and partners move money. In turn, we do our best to offer competitive salaries and benefits based on individual needs and life priorities. Our “Global Total Rewards Program” aims to support the health and well-being of our employees and their families, including domestic partners. We review benchmarking information annually to help inform any changes or additions to our benefits programs.

The following global benefits are generally* available to all full-time employees:

• Medical Benefits - Traditional medical / hospitalization plans or allowances to pay for medical expenses incurred by employees and their dependents.
• Paid Time Off - Employees are entitled to various forms of paid leaves that may include paid time off, sick, maternity, paternity, caregiver, or military leaves.
• Global Recognition and Rewards Program - Our Bravo! Recognition program gives employees real-time appreciation (and points for gifts) from managers & colleagues for significant contributions to the organization.
• Employee Assistance Program – Counseling, legal, and other professional services are made available for our employees.
• Risk Insurance Benefits - Various forms of insurance (life, disability, accidental death & dismemberment) are available in all countries either as traditional insurance policies or allowances.
• WU Scholarship Program - Employees can apply for a college scholarship of $2,500 for their children.
• Global Adoption Assistance - For employees looking to adopt children, we reimburse up to $10,000 per adoption for eligible expenses.
• Business Travel Assistance and Insurance - We provide an international business travel accident policy for employees traveling on authorized company business.
• Discounted Fees on Money Transfers - Employees are eligible for discounted fees on a variety of Western Union money transfer services.
• Employee Wellness - We provide access to the Headspace app and Tutor.com to help support employees’ mental health and work-life balance.

While these benefits are available globally, in most of our office locations, there are even more benefits to enjoy! Feel free to connect with our Talent Acquisition team to learn more about specific benefits for your country and role.

Culture
Volunteer in local community
Partners with Nonprofits
Through our WU Foundation, we partner with various non-profit organizations.
Eat lunch together
Intracompany committees
We have the following empowerment teams that help promote Diversity, Equity & Inclusion: LGBTQ+, Sustainability, Leadership and Development.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
WUHQ is located right off the light rail, making it more convenient for QU employees to commute to and from work.
Company Outings
As part of our sponsorship with the Denver Nuggets and other local teams, employees get to enjoy team outings at games and concerts.
Stocked Kitchen
Happy Hours
Parking
Parking is available for Denver HQ and DTC employees.
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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