Field Bioinformatics Scientist at Invitae (Formerly ArcherDx)

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Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry by making genetic testing affordable and accessible for everyone to guide health decisions across all stages of life.

POSITION SUMMARY:

This is a remote role. Ideally this person will be located in the Central time zone.

The Field Bioinformatics Scientist will be responsible for actively driving and managing the technology evaluation / customer requirement stage of the sales process, working in conjunction with the sales teams as the key technical advisor and product advocate for our Analytics Solution.

  • Understanding our customer needs will be your key focus.
  • You must be able to articulate our technology and software product to new and existing customers who are made up of both technical and non-technical users.  
  • You must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
  • You must be able to establish and maintain strong relationships throughout the sales cycle. 
  • You will assist in resolving technical issues post implementation as necessary.
  • You will understand the bioinformatics-related questions and provide solutions to the customer in Archer Analysis.  Train the customer on how to use the solution in Archer Analysis.
  • You will be able to demo the Archer Analysis software and give data reviews for the customers.
  • You will be responsible for assisting with the collection of documents for the set up of Analysis Unlimited accounts and for deploying the customer’s Analysis Unlimited account.

RESPONSIBILITIES:

  • Engage in qualified opportunities as identified by our sales teams, working collaboratively throughout the sales cycle
  • Identify requirements of customers, potential and existing, to fully understand their needs. Ensure customer has infrastructure to meet project needs.
  • Partner with customers to understand their goals and vision for implementation.
  • Able to convey customer requirements to Sales.
  • Visit potential and existing customers, either face to face or virtually, to support implementation as required.
  • Set reasonable expectations and maintain customer relationships.
  • Participate in meetings onsite or at customer locations as needed.
  • Able to respond to functional and technical elements during product implementation.
  • Responsible for demo and product evaluations.
  • Prepare and deliver informative presentations/product demonstrations to customers.
  • Highlight features of significance to potential customers during demonstrations.
  • Deliver effective presentations in person or through webinars.
  • Use industry knowledge and language to illustrate our Analytics platform, supporting and empowering the existing customer sales teams.
  • Works with Sales and Technical Support teams to ensure proper handoff from completed sale to post sales initiative to ensure proper customer experience is maximized.
  • Working with customer and internal IT, address security concerns for both potential and existing customers. 
  • Assists with updates of customer installations.  
  • Assist with training customers with the Archer Analysis software.
  • Assist with Analysis Unlimited document collection and deployment of Analysis Unlimited.
  • Raise the level of understanding for the FAS team thru training as needed.
  • Manage contact with assigned customers.
  • Maintain a level of company knowledge, product knowledge and selling presentation skills sufficient to obtain maximum closing.
  • Maintain accurate progress reports/records for customer and supported sales activities.
  • Complete all administrative reports on a timely basis.
  • Identify process/product development ideas that would result in cost reduction/new product or improvements.
  • Meets and/or exceeds targets as defined.

KEY ATTRIBUTES:

  • Detail Orientated - pays close attention to detail.
  • Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
  • Verbal Communication - speaks clearly and persuasively in positive and/or negative situations.
  • Written communication – ability to write clear requirements including user stories and acceptance criteria, proposals and contractual documentation.
  • Building partnerships – build and maintain partnerships with customers and colleagues.
  • Understanding – ability to read, understand, discuss and respond to customer requirement documentation.
  • Creative – thinks outside the box and is not afraid to propose new ideas and ways of doing things.
  • Presentation skills – building and delivering presentations to diverse audiences.
  • Prioritizing – ability to juggle workload and prioritize based on needs of the customer and team.
  • Team focused – willing to roll up your sleeves and help colleagues out – even if not part of your job description. Bioinformatics knowledge and skill with NGS data

EXPERIENCE:

  • Experience presenting and interacting with diverse audiences face to face or through webinars is essential
  • Proficient in MS Word, PowerPoint and Excel
  • Experience with JIRA software preferred 
  • Comfortable with working in the Linux command line.
  • Bioinformatics skills with NGS data
  • Experience with genome browser software
  • 2 years of experience in a similar role 

EDUCATION:

  • Knowledge and skills acquired through completion of a Bachelors’, Masters' or PhD in bioinformatics.

This is a remote role. Ideally this person will be located in the Central time zone. #LI-REMOTE

Invitae offers a competitive total rewards package, which includes healthcare coverage, 401k, and a broad range of other benefits, outlined below:

  • Health, dental, vision, short- and long-term disability, and basic life insurance coverage
  • Paid time off, holiday pay, parental leave, and other health and wellness supports

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases

Location

Conveniently located minutes from downtown Boulder via Pearl Street or the Goose Creek Path. Easily commutable from all directions.

An Insider's view of Invitae (Formerly ArcherDx)

What’s the vibe like in the office?

Collaborative - when I walk through the Invitae office at any time of day, I can see cross-functional collaboration in action. Our team members are constantly connecting in structured and unstructured meetings to solve problems and achieve goals.

Sarah

Corporate Recruiter

How do you collaborate with other teams in the company?

Collaboration between functional groups is key to the Logistics team's success at Invitae. Working closely with Sales, Manufacturing, Assay Development, Customer Support, Finance and QA allows us to provide better customer service by improving our processes, troubleshoot, brainstorm new ideas, learn from each other and share our best "dad" jokes.

Judy

Logistics Manager

How do you empower your team to be more creative?

Creativity requires a break from the routine and the screen. Here at Archer the team gets creative through walks to the food trucks, lunch runs, climbing gym sessions or a few end of the week craft brews. Some of our best algorithms were developed or refined on the climbing gym mat.

Aaron

VP of Bioinformatics and Commercial Development

What are Invitae (Formerly ArcherDx) Perks + Benefits

Invitae (Formerly ArcherDx) Benefits Overview

At Invitae, our employees are the key to our continued success. Our culture is one of our most important strengths. A set of commitments we make to each other and to our customers to build a world-class organization in service of our mission. That is why Invitae proudly offers comprehensive perks and benefits program with choice and flexibility in mind.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Archer hosts company outings Semi-annually.
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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