Xero
Denver, CO
Remote

Director, Research Operations at Xero

| Remote
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact:
The Research Operations Director will play a pivotal role in helping to establish, build and own the future direction of Research Operations (ReOps) at Xero. You'll be a 'player / coach', leading and growing our ReOps team. You will also work closely with key members of the Design Leadership Team to identify, define and prioritise initiatives that will bring efficiency and effectiveness to the Design Research practice within our fast scaling 165+ Product Design organisation. Our Product Design organisation includes product designers, researchers, service designers and accessibility analysts.
People Leadership
Work with the GM of Design and Research Operations to manage the Research Operations (ReOps) team, its initiatives and priorities.
ReOps & Research Practice
Work with the GM of Design and Research Operations and GM Design Research to implement initiatives which help to continually evolve and improve the ReOps and Product Design Research Practice.
Relationship Management
Influence, help prioritise and focus the team on the most impactful work.
What you'll do:
    • Collaborate with others on the Design Leadership Team to continuously cultivate a vibrant team culture, work on strategies, problem solve and respond to team or organisational needs.
    • Provide vision and enthusiasm , supporting your team to continuously challenge themselves and their work.
    • Identify and prioritise future roles based on team workload, wellbeing, development and priorities.
    • Recruit, onboard and manage new ReOps staff as we continue to grow.
    • Collaborate and support team members in their work, providing mentoring, coaching and feedback, enabling them to hone their skills as ReOps coordinators, communicators and influencers.
    • Encourage and support team members in their career development, working with the GM of Design and Research Operations to identify opportunities for team members to grow and achieve their goals.
    • Manage team priorities and resource requests in alignment with the overall Design Vision and OKR's.
    • Work with your team to ensure high quality outputs are delivered in a timely, efficient way.
    • Collaborate with the Design Leadership Team to identify, define and implement new technologies, techniques and tools to improve performance and process.
    • Lead strategic initiatives that increase the impact of our research efforts
    • Establish and maintain standards, guidelines and rigour across the ReOps and Research practices, through principles, processes, tools and systems.
    • Build strong collaborative partnerships across the Product Design and Research org, Legal, Procurement, CX, Marketing and broader Ops teams to align on and embed consistent quality of practice.
    • Drive the vendor onboarding to payment process with partners in Security, Legal, Privacy, Procurement, and Finance within established SLAs
    • Lead our research democratization program, ensuring cross-functional partners and stakeholders outside of research and design have access to tools, guidance and practices to connect with Customers in appropriate and well governed ways.
    • Partner with Research, Design, CX, Marketing and Product peers to understand and clarify upcoming research needs, advise on feasibility and timelines, and leverage that insight to triage incoming requests, ensuring effective allocation of team resources to the highest priority projects across the business.

What you'll bring:
    • Expert in establishing best practices for research operations and managing tools
    • Experience with data analytics and effectively identifying user cohorts
    • Experience in organising repositories and tools for effective use by cross-functional teams
    • Experience in data privacy policies (GDPR, etc.), onboarding and managing contracts & relationships with vendors (including participation in vendor sourcing & selection, drafting SOWs, negotiating scope, cost), procurement, and expense management systems
    • Systems thinker with excellence in process analysis and track record of improving processes as a team scales, resulting in greater operational efficiency and team productivity
    • Extremely organized and detailed self-starter.
    • Ability to work across multiple requests in a fast-paced environment.
    • Comfortable with some ambiguity and the foresight to create a plan B before it's needed.
    • Strategic acumen and the foresight to anticipate complex, cross functional problems
    • Active listening and systems-thinking; heading off issues as we scale.
    • Passion for effective and timely internal and external communication. Great people skills
    • An optimistic get-stuff-done mindset
    • Top notch writing skills

About Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.
We value our people and offer a wide range of compelling benefits and perks, including Xero shares. Xero's collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you'll feel welcome and supported to do the best work of your life.
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Where we are

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM
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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Friends outside of work
Eat lunch together
Intracompany committees
We have employee run groups that focus on initiatives like wellness, culture and diversity & inclusion.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental Health Benefits
Concern EAP benefits for all employees
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
26 weeks paid parental leave.
Remote Work Program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

An Insider's view of Xero

What’s the vibe like in the office?

You will always find someone to grab coffee or take a quick walk with. We really value being #human in the office and it’s one of the most important things that everyone in Xero does. This means empathizing, helping, listening, and being there for one another. It's what makes me love not only Xero, but the individual people within Xero too.

Rose

Workplace Experience Coordinator

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!

Sophia

Senior Account Manager

What makes someone successful on your team?

We look for people that are driven by purpose, who understand their role in the larger organization and make great things happen. Dependability is one of the highest traits of successful people within the Customer Experience organization. Trusting that your teammates can & will get things done is the first step to developing effective collaboration

Raphael

Director, Customer Experience- Americas

Xero Careers In Denver
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