Director - Business Insights

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
All roles at JumpCloud are Remote in the U.S. unless otherwise specified in the Job Description.

About JumpCloud
Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 4,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

In this player-coach role, you will be equally responsible for both leading a centralized team of analysts and developing your own influential data-driven insights. You will report directly to the CFO/COO and work closely with leaders across the business to drive improvements in every aspect of this rapidly growing SaaS business. You will be expected to integrate data from diverse sources (Sales, Marketing, Support, and Product Usage), discover important stuff, build useful predictive models, and tell compelling stories with data.

What you'll be doing:

  • Quickly become an expert in all phases of the customer journey and develop useful insights and predictive models to support that journey
  • Foster a culture of data-driven decision making across product, growth, finance, sales, marketing, customer service and everything in between
  • Lead the charge to develop and operationalize strategy based on new discoveries
  • Work cross-functionally with data engineering and product managers to define data requirements to support critical business activities. Learn the needs of the business, wrangling data to discover valuable insights, and communicating those insights and potential business impacts with other teams
  • Own dashboards and other self-service reporting solutions that support strategic business operations and product initiatives
  • Collaborate with Revenue Operations to ensure internal processes produce the data necessary to provide Sales and Marketing with a robust view of the New Business funnel
  • Regularly explore, and report on, the drivers of customer acquisition, retention, and expansion
  • Drive improvement in our Product Led Growth strategy by working across the company to provide clarity into the customer journey and enable customers to ultimately self-serve
  • Manage and lead a Business insights team of 4+ to partner with all functions of the business.

We're looking for...

  • An insatiable curiosity and desire to learn and discover
  • Exceptional analytical and communication skills
  • 5+ years experience utilizing data, analytics and traditional statistics to solve important business problems in a subscription service
  • Demonstrated ability to operationalize data discoveries with a bias towards action - having the ability to be a change agent to make consistent, positive impacts across the business
  • Proficiency in SQL and at least one scripting language such as R or Python
  • Broad experience generating unbiased, actionable insights leveraging any tool or skill required for the task at hand 
  • Experience managing a team of quantitative analysts with collective responsibility for all functional areas of a subscription business
  • Solid understanding of Salesforce data architecture and best practices
  • Ability to ruthlessly prioritize high impact work
  • Demonstrated success communicating results of complex data science projects to non-technical stakeholders
  • Experience with product-led-growth (PLG) is a plus
  • Master or Ph.D. Degree in any quantitative field is a plus

In accordance with the Colorado Equal Pay for Equal Work Act, the annual compensation range for this role is in the approximate range of $180,000-$220,000, including base salary, any related bonuses or commissions and is dependent on a candidate’s skills, proficiency and competency for the role.  

JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance, a 401k savings plan and unlimited paid time off. Every JumpCloudian has equity in what we’re creating. It’s part of each offer we make and it’s our way of inviting each team member to participate in building their own personal success as we succeed as an organization.

Where you’ll be working 
All our roles are remote in the U.S. unless otherwise specified. Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time. 

Why JumpCloud?  
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in the business park adjacent to the Home Depot off of McCaslin Boulevard in Louisville!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

What projects are you most excited about?

Growth! JumpCloud is actively growing in Denver/Boulder and across the U.S. Attracting and engaging a diverse group of talent as we continue to expand is my main focus. JumpCloud has a strong culture of learning, so we're always looking at what we're doing and adjusting to make it even better.

Katy

Manager, People Attraction

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2750.00 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
JumpCloud's health insurance policy covers up to ___% of out of pocket expenses.
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
JumpCloud provides employees with a flexible work schedule that includes ___.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
JumpCloud sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
JumpCloud hosts company outings Monthly.
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at JumpCloud82 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Denver
Marketing
new
Remote
Developer
new
Remote
Sales
new
Remote
Sales
new
Remote
Developer
new
Remote
Marketing
new
Remote
Operations
new
Remote
Sales
new
Denver
Data + Analytics
new
Remote
Developer
new
Denver
HR + Recruiting
new
Remote
HR + Recruiting
new
Remote
Sales
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Design + UX
new
Remote
HR + Recruiting
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
HR + Recruiting
new
Denver
Content
new
Remote
Sales
new
Remote
HR + Recruiting
new
Remote
Sales
new
Remote
HR + Recruiting
new
Denver
HR + Recruiting
new
Remote
Data + Analytics
new
Denver
HR + Recruiting
new
Denver
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Developer
new
Remote
Developer
new
Denver
Data + Analytics
new
Remote
Project Mgmt
new
Remote
Developer
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView JumpCloud's full profileSee more JumpCloud jobs