Data Security Engineer - Networking

| Greater Denver Area | Hybrid
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At Workiva, we create best-in-class, next-generation collaborative solutions for enterprise productivity. We pride ourselves on bringing the consumer level user experience to business users. We love our customers, and they love us back. We hire smart, talented people with a wide range of skills who are excited to solve some of today's most challenging problems. Workiva started with an idea, to make complex collaboration easy. Wdesk is an all in one platform that simplifies complex collaboration while keeping data in sync, thus reducing risk. Wdesk is used by thousands of companies globally and we boast a 96% customer satisfaction rating.

The Data Security Engineer is responsible for customer-facing IT, Networking, and System support. This role would work directly with Customers on the Support side to answer technical questions regarding Wdesk network and system requirements, and security features. You will be required to provide technical/troubleshooting breakdowns for issues related to connectivity, latency, bandwidth, inspection policies, along with browser and system performance issues. Excellent troubleshooting skills is a must, along with the ability to relay pertinent information back to Customers.

What You'll Do:

  • Assist Customers, and Support Personnel with Customer Networking issues
  • Work with Customers to understand and implement Wdesk security features
  • Work with Customers to resolve System and Network related issues pertaining to the access, performance, and general usage of Wdesk
  • Manage customer questions through email, calls, and video conferencing
  • Work with customers on Networking including DNS, Proxy, ACL, Policy, and troubleshooting
  • Understanding of encryption
  • Work with creating technical instructions for support of Enterprise (IdAM, CASB, Networking, and Authorization)
  • Work with application troubleshooting and access

What You'll Need:

  • Exceptional customer service and communication skills
  • Exceptional working knowledge of Data Network Topologies, Firewalls, IPS, DLP, WAF, Proxy Services, and DNS
  • Working knowledge of Cloud-based environments
  • Must be able to understand and decypher Network Packet Captures
  • Strong planning and organizational skills; project management is a plus
  • Strong attention to detail and ability to prioritize
  • B.A./B.S. degree in Computer Science or a related field, or equivalent work experience
  • 3+ years of IT Networking or Network Security experience

Where You'll Work:

  • Check out our Muse Page
  • Check out our Tech Blog
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AppEngineLanguages
    • Open SourceLanguages
    • Dart Languages
    • ReactLibraries
    • CassandraDatabases
    • Graph DatabaseDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Workiva is in an ideal location on the banks of the South Platte River surrounded by restaurants and retail shops!

An Insider's view of Workiva

What’s the vibe like in the office?

Workiva is a close-knit workplace where teamwork is highly valued—people encourage and truly appreciate the hard work of their fellow team members and treat each other with respect.

Molly Nitka

Corporate Programs Manager

What is your vision for the company?

Our mission at Workiva—to power transparent reporting for a better world—is supported by our company values: customer success, innovation, trust, integrity, inclusion, collaboration, and accountability. We are successful because we put our employees first, listen to their voices, and respond to their needs.

Marty Vanderploeg

CEO

What are Workiva Perks + Benefits

Workiva Benefits Overview

When you join Workiva, you get a world-class benefits package for you and your family. On day one, every full-time employee starts with stock options, vacation, and the opportunity to enroll in our discounted stock purchase plan.

We offer comprehensive health, dental, and vision care plans; life and disability insurance; and 12 weeks of paid parental leave. With a casual dress code, support for health and wellness, and flexible work hours, we’ve got you covered for whatever life brings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have seven employee resource groups that are formed around a shared interest or common goal. These groups are designed to support their members and cultivate a more diverse & inclusive workspace.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workiva also provides 12 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Onsite gym
Professional Development Benefits
Job training & conferences
Workiva offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Promote from within
Continuing education available during work hours

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