Data Operations Specialist at Homebot

| Greater Denver Area
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Come join one of the best places to work in Denver! Homebot is in hyper-growth mode, looking for go-getters to join us in revolutionizing how homeowners build wealth with the single largest asset they’ll ever own — their home. 

We sell our SaaS platform to real estate agents, lenders and loan servicers to engage their clients and prospects throughout the entire homeownership lifecycle. Our customers love us and we love them! 

We are scaling rapidly and are in need of a driven, team-oriented, and self starting Data Operations Specialist to join our hard-working team that comes together and successfully reaches company goals.

If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you very soon! (We also read cover letters so take a moment to tell us what makes you a great addition to the team!)

This is a full-time position based in our Denver, CO office. (Currently, due to COVID-19, we are working remotely and will continue to do so until October 28, 2021. Until then, you can work remotely in another state, but will eventually need to be in the Denver area once we reopen. When we return to office, we will have a hybrid work model in place that will allow employees to split their time between working in-office and from home a few days a week.)

Compensation: We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted base salary range of $55,000.00 - $60,000.00, plus an annual 10% performance bonus target. For additional details on our total benefits package, please review the section “Why Homebot?” at the end of this job description.


Who We Strive To Be as Homebotters:

  • Servant Leaders: We serve our teammates and customers first, with the purpose of enabling and supporting them to be successful
  • Respect, Thoughtfulness & Maturity: We show through our actions
  • Accountability: We know our jobs & take ownership
  • One Team: We make decisions, get in the same boat, & paddle together
  • Diligent: We are persistent in the details
  • Initiative: We seek improvements continuously
  • Solution Drivers: We create solutions rather than focus on problems
  • Positivity Builders: We recognize that great attitudes are contagious
  • Learners: We fail fast & share from our experiences & mistakes

Characteristics of a Homebot Data Operations Specialist:

  • Quick learner, enjoys wearing many hats, and happy to help wherever needed
  • Accuracy and attention to detail
  • Time management - prioritizing your day will help ensure success
  • Solutions creator who takes initiative and adds value
  • Patient, friendly, and maintains a stellar attitude through chaos and change

What You’ll Be Accountable For:

  • Data, data, and more data! Filter and “clean” a high volume of customer data to be imported into our production database within our SLA. Treating our customer’s data with the utmost vigilance and security is a top priority
  • Assist with customer billing requests, such as, refunds, credits, plan changes, etc
  • Responsible for assisting in various aspects of the Customer Success and Operations team
  • Respond to customer inquiries via Intercom, email, phone, etc. in a positive, friendly, and timely manner
  • Locate and define new process improvement opportunities
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer challenges, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Help identify bugs, gather steps to reproduce, and report to Product team for resolution - keeping customer apprised along the way
  • Help report important KPIs to help the company make key business decisions

Collaboration:

  • This role will report to Director of Data Operations
  • You will work closely with Customer Success and Customer Support
  • You will be part of a 5 person team (4 Data Ops Specialists and 1 Director)

Experience & Qualifications:

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Basic to intermediate experience with spreadsheets/functions (Excel, Google Sheets, manipulating data)
  • 1+ years experience working with payment processing and billing transactions
  • 1+ years of proven customer support experience 
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent communication skills, written and verbal; you will be dealing with very polished users
  • Ability to work cross-functionally between all departments of Homebot
  • Self-starter capable of working independently in a remote work environment

Bonus Points:

  • Bachelor’s Degree in Information Management, Mathematics, Economics, Computer Science or Statistics
  • Database / terminal experience
  • Start-up Experience
  • You are familiar with Real Estate and/or Mortgage Lending and the homeownership process


Why Homebot?

We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members, aka Homebotters, are not only passionate about our product, but also about how they interact with each other. We push ourselves every day to be better, challenge each other to continuously grow, and to have fun doing it. We are professional when we need to be and goofy when it’s time to celebrate a win. We realize we might be a little biased so we encourage you to check out our Glassdoor reviews and visit BuiltinColorado’s Best Places to Work list (#75!) and Best Small Places to Work (#21!). 

With the mortgage and tech industries being highly male-dominated, we're proud to be a tech company in the mortgage space with ~50% female employees across the organization.

We appreciate and value what our team members do every day, so we offer some amazing benefits to reward them:

Perks/Benefits:

  • Health benefits (we pay 99% of the Homebotter’s cost for the 80/20 medical plan)
    • Medical & Dental: United Healthcare
    • Vision: Beam (VSP)
  • Great vacation policy - we believe in taking care of yourself & reward team members as they reach milestone years of service (3 weeks accrued vacation to start!)
  • Paid Parental Leave - 12 Weeks!
  • 401K (Guideline)
  • Remote Activities: Wellness Challenges, Trivia, Tequila & Chocolate Tasting, Whiskey Tasting!
  • Hybrid Working Model - Blend Work From Home and In-Office Days
  • Denver EcoPass for light rail and bus system
  • Office location in downtown Denver (modern, spacious 4-story with top floor deck ⛰)
  • Events like: Tasty Tuesdays, Wellness Wednesdays and Thankful Thursdays
  • Onsite Massages 2x/month
  • Nitro cold brew, french press, smoothie bullet and snacks
  • Rotating beer tap + stocked beer/wine fridge
  • Monthly lunch paid by Homebot
  • Fun quarterly events like Rockies games, holiday parties, etc.
  • Awesome culture! Awesome coworkers! (seriously, have you seen Glassdoor?)
  • We give back to the community (Volunteer Days, Giving Tree)
  • Open work environment with sit/stand desks
  • Leadership Training & Promote from within
  • Professional development opportunities/trainings
  • Opportunities for career growth and upleveling skills


More about Homebot

Problem we’re solving:

The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset that causes people to leave billions of dollars on the table every year. At the same time, loan officers and real estate agents spent $20 billion a year on desperate attempts to maintain mindshare and loyalty with their past clients in hopes of gaining more repeat and referral business.

Our solution:

Homebot is a client-for-life portal that maximizes repeat and referral business for lenders by empowering consumers to build wealth through homeownership. The award-winning client portal delivers personalized, actionable intelligence throughout the entire homeownership lifecycle to every client and prospect. With an average 50% monthly engagement rate, Homebot ensures lenders and agents remain the trusted advisors that consumers rely on to make informed decisions about the largest asset they may ever own, their home. 

It’s definitely a game-changer and we are truly making an impact. Having launched in 2016, we're over 90 Homebotters strong and expect to continue that growth throughout the year. Join us!

Check out our website at www.homebot.ai

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases

Location

We are located on the corner of 15th & Market in Downtown Denver, just a few blocks from Union Station. It's a prime location for amazing views and endless food options!

An Insider's view of Homebot

What are some social events your company does?

In addition to spontaneous happy hours, we’ve gotten a suite to watch the Rockies play, whipped up on the execs bowling, and soaked up the sun together at a pool party. This summer, we’re planning on camping in the foothills while listening one of our engineer’s band play sweet cover tunes.

Carey

Senior Product Designer

What does your typical day look like?

As the Customer Support Manager I lead the team that works closest with our clients! We handle all emails, chats, & phone calls on a daily basis. I focus on ensuring that the team & our clients have the right tools to be successful, creating processes that make life easier for all, & assisting in the innovation that makes Homebot so great!

Nate

Customer Support Manager

How has your career grown since starting at the company?

My career has grown exponentially, in the time I've been at Homebot. While the notion of working for a startup may seem daunting, the ability to "wear multiple hats" has provided me the opportunity to not only expand my knowledge of multiple facets of a business, but to also become well-versed in all the aspects of my personal job category.

Cameron

Finance Manager

What is your vision for the company?

83% of the average homeowner's wealth at retirement comes from home equity. We want consumers to be empowered to build wealth through homeownership. We do this by providing personalized intelligence for all home financing/buying/selling/renting decisions. Our plan is not to help homeowners feel rich but to help them be rich.

Ernie Graham

CEO

What kinds of technical challenges do you and your team face?

We work within the real estate space so we encounter an exorbitant amount of data that needs to be processed such as home valuations, loan data, and parsing user inputted addresses. Efficiently taking an address and turn that into our final product takes a many steps with failure cases along the way can create a tough challenge!

Nick Pendery

Software Engineer

What are Homebot Perks + Benefits

Homebot Benefits Overview

We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members who work here are passionate about the product but they are also passionate about how they interact with their teammates. We are respectful and professional when we need to be, and goofy and fun when it’s time to celebrate a win. We realize we might be a little biased so we encourage you to check out our Glassdoor reviews.

We appreciate and value what our team members do every day, so we offer some amazing benefits to reward them.

Culture
Volunteer in local community
We work with Habitat for Humanity and the Salvation Army
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Guardian: Homebot pays for 99% of the cost for the employee
Vision Benefits
Beam (VSP): Homebot pays for 99% of the cost for the employee
Health Insurance Benefits
United Health: Homebot pays for 99% of the cost for the employee
Life Insurance
Wellness Programs
Mental Health Benefits
We offer an employee assistance program, as well as Mental Health Coaches
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Homebot matches 100% on the first 3% and an additional 50% on the next 2%(Homebotter contributes 5% and receives 4% from Homebot!)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 paid weeks of parental leave!
Flexible Work Schedule
Homebot provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
We are currently remote due to COVID and will continue to be this way until a vaccine is widely available. When we return to the office, we will adopt a hybrid model of WFH and in the office.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
For new hires, we give 3 weeks paid time off. Then we reward employees who achieve anniversary milestones: 1 year anniv. = 4 weeks, 2 year anniv. = 5 weeks and 3 year anniv. = 6 weeks!
Sabbatical
Homebot offers full-time employees with 5 years of continued service the opportunity to take a 2-week sabbatical (+$2,500!)
Paid Holidays
Homebot offers all employees paid time off to observe all major holidays (10 days paid time off).
Paid Sick Days
Homebot offers paid sick days of up to 1 week per year for all full time employees.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Homebot provides an EcoPass for the light rail and bus system, which can be used on any rail line, bus line (including to the airport).
Company Outings
Homebot has quarterly paid team outings.
Game Room
Our game room includes Ping Pong and video games.
Stocked Kitchen
Homebot has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
Homebot provides a weekly catered lunch in-office on Thursdays!
Happy Hours
Parking
Relocation Assistance
Relocation reimbursement for out-of-state moves to the Denver area.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Homebot offers employees professional development opportunities like certifications and conferences to further develop industry knowledge.
Lunch and learns
Homebot hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members, aka Homebotters, are not only passionate about our product, but also about how they interact with each other. We push ourselves every day to be better, challenge each other to continuously grow, and to have fun doing it. We are professional when we need to be and goofy when it’s time to celebrate a win.

One way we stay close is by attending Thankful Thursdays - a 1x a monthly event where we come together to recognize our teammates for something we appreciated in the last month. We also have catered in-office lunches weekly on Thursdays for our All Hands meetings.

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