Data Operations Specialist at Skupos

| Greater Denver Area
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Company. What we are building:

Skupos drives revenue growth across all segments of the convenience retail industry through technology that connects both retailers and brands to their shoppers. With a focus on independent stores and small chains which make up nearly 80% of the market, the Skupos platform enables both retailers and brands to compete through better understanding and serving their customers. Founded in 2016, a growing network of 14,000+ customers across all 50 states rely on Skupos to boost sales volume and increase their customer base.

 

Role.  An overview of the opportunity:

Skupos helps retailers increase their revenue through scan data programs, which enable retailers to receive incentive payments and stay competitive with brand-funded discounts. These programs and reimbursements are facilitated through scan data file submissions. You will be working together with our engineering, customer experience and data analytics teams to oversee and continuously improve our file submission processes.

 

Responsibilities. Your responsibilities will include: 

  • Organize, facilitate and continuously improve scan data report submission processes
  • Manage Jira ticket system and enablement reporting 
  • Project manage submissions for large accounts requiring unique report manipulations and submissions 
  • Act as first escalation point for data discrepancy tickets
    • Work cross-functionally to ensure data quality issues are resolved according to third-party file specifications
    • Organize escalation efforts requiring engineering resources and ensure completion of tickets
  • Inform product enhancement efforts for more efficient operational processes 
  • Create and continuously update documentation for standard operating procedures 
  • Create training materials and programs for new hires and ongoing trainings 
  • Write and troubleshoot SQL queries for process, metric, business analysis, and reconciliation reporting, as well as account management scripts 
  • Format reports on data platform tools
  • Project manage system reconciliation efforts 
  • Work collaboratively with Program Enrollment Manager to organize and improve enrollment submission efforts and gather data integrity issues preventing enrollment
  • Support the team on any additional projects directly related to report submission and data quality

 

Skills. We are looking for:

  • Bachelor’s Degree or equivalent experience 
  • 4+ years of relevant experience
  • Project management skills 
  • Process oriented, meticulous attention to detail
  • Capable of manipulating large spreadsheets using Excel and Google Sheets
  • Data oriented, experience working with large datasets 
  • Composing queries to relate large databases (e.g. MySQL, Snowflake)
  • Comfortable working in a rapidly changing environment
  • Diligent and methodical at problem-solving
  • Strong organizational and time management skills - able to prioritize multiple tasks under demanding timeframes
  • Ability to work collaboratively with colleagues to create a high quality team-oriented environment
  • Technical writing skills 
  • Strong leadership - inspiring interpersonal effectiveness and adopting change. Willing and able to be a hands-on leader and influencer

 

Preferred Experience. We’d like candidates to have:

  • Python
  • Atlassian project management tools 
  • Salesforce
  • Mode and ThoughtSpot data  platform tools

 

Salary is based on experience and location.

Salary range in Denver, CO: $65,000 - $75,000.


Benefits. What we offer:

  • Competitive salary
  • Medical, dental, and vision insurance
  • 401(k) retirement savings plan
  • Discretionary time off (DTO)
  • Wellness stipend
  • And more!

 

A Note on Covid...

We are fortunate to continue to grow during this unfortunate time. Our top priority is to ensure the health and safety of both our current and future Skupeeps.

As of July, our physical office spaces have reopened on a voluntary basis.  Our Skuad members are allowed onsite if they are fully vaccinated (2 weeks past final vaccine dose).  That being said, we will continue to manage our interview process virtually, don't be surprised if children or pets make an appearance.

We deeply care about you as our candidate, so let the People Team know if there’s anything we can do to make your interview process go more smoothly - we are in your corner!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • snowflakeDatabases
    • Google AnalyticsAnalytics
    • HubSpotAnalytics
    • IllustratorDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Skupos is in the heart of Downtown Downtown only a few blocks away from Union Station with a beautiful view of the Rocky Mountains!

An Insider's view of Skupos

What’s the vibe like in the office?

Life at Skupos provides employees with a balance of being relaxed and autonomous, but we all work really hard & go above and beyond to get our jobs done. If you need a breather, it's cool to take a break and play some ping pong. There is also a solid sense of camaraderie & collaboration throughout the office that extends across the different teams.

Michael

Integration Specialist

How do you collaborate with other teams in the company?

As the Salesforce Admin, I am constantly working with all departments across the company. Collaborating w/ this many people requires that I am easily accessible to both SF & Denver offices. To ensure this happens, I set up weekly meetings w/ each team to discuss their needs, as well as a meeting for everyone to attend so we're all on the same page.

Hannah

Salesforce Admin

How has your career grown since starting at the company?

The focus on "Learn Fast" at Skupos has given me so many opportunities to advance and understand the industry in an incredibly short period of time. I started with Skupos as a Customer Service Representative and I've moved all the way up to Team Lead for Customer Success. A true Cinderella story!

Matt

Team Lead, Customer Success

What projects are you most excited about?

I am excited to lead a workshop focusing on growing the skills of our management team. Skupos is actively investing in the learning and development of our employees and I couldn’t be happier to be a part of this initiative. This project has helped me stretch beyond my comfort zone with endless support from my leaders and team.

Alyssa

Learning & Development Manager

What are Skupos Perks + Benefits

Skupos Benefits Overview

Unlimited Paid Time Off, 401K, Paid Holidays, Parental Leave, Wellness Stipend, Mental Health Support, Commuter Benefits, Life & Disability Coverage

Culture
Volunteer in local community
Partners with Nonprofits
Donates technology to local school districts
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We have set aspirational diversity goals for how we want Skupos to be represented by 2022: 50% gender ratio, 33% of all pipeline from Underrepresented Groups, 25% diversity on our Board of Directors.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Face-to-face counseling and/or two-way video chat with a Therapist
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
We established a fundraising campaign to support Black Lives Matter and the NAACP Legal, Defense and Education Fund and raised over $3K in 2020.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Skupos also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
During Covid, we have provided extra flexible work schedules that includes Flexible start and end times - we know it's not easy during this time!
Remote Work Program
Our remote work program includes a monthly wellness stipend ($100) to help offset the costs of working from home during during Covid.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Skupos has unlimited PTO.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

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