Data and Analytics Manager at Angi (Greater Denver Area, CO or Remote)

| Greater Denver Area | Remote
Employer Provided Salary: $80,000-$115,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

ABOUT THE TEAM

The customer experience team at Angi is passionate about helping ensure our customers and pros are supported through the entire process of requests and completing a home project.  Our team believes data should influence decisions to optimize the customer experience, and we’re always seeking ways to get customers and pros the support they need, as quickly and efficiently as possible. We also believe that technology plays a critical role to make the customer and pro experience a seamless end to end journey.  

What you’ll do:

  • Own the data - As the CX data subject matter expert, this role will develop a deep understanding of all data collected in support tooling to power the customer and pro experience.  Through this lens, this role will actively seek ways to improve data collection and organization in order to provide better experiences to customers, pros and agents in addition to providing better insights to the business.
  • Develop a strategy to connect to the broader data ecosystem - This role will develop a deeper understanding of how CX data relates to other sources of data available in Angi, and strategize on how to leverage that data to provide better customer experiences through support tooling, and leverage it to enhance CX reporting and insights in Looker, our BI tool of choice.
  • Establish a strategy and structure for data governance - As part of data ownership, this role will be responsible for establishing processes and tools to govern the data, ensuring stakeholders have the tools to self-service data knowledge, and understand the process to make data changes.  These processes will also help support data quality and reliability, ensuring confidence is built in downstream reports and dashboards.
  • Manage recurring operational reporting - The CX team relies on regular, timely reporting to ensure SLAs and KPIs are being met for CX.  This role will own these recurring reports, finding ways to optimize these reports based on knowledge of the data that powers them.
  • Drive Business Intelligence through dashboards - This role will also own strategy, design and build of CX dashboards, collaborating with stakeholders to identify methods to improve current dashboards, to deliver timely, relevant insights that are in an easily digestible format.
  • Drive Ad Hoc Reporting and Analysis- As a SME on CX data, own ad hoc reporting coming in from our business partners, to drive insights, and identify root causes of potential CX issues.

Who you are:

  • Motivated self-starter, with the ability to take an ambiguous analytical question and transform it into structured, data-driven analysis
  • Knowledge of how data is structured and an understanding of data governance best practices and methods
  • Experience with Looker or other similar BI tools
  • Experience with Google Analytics or other similar web analytics tools
  • Passion for solving business problems through the use of data
  • Experience with data warehouses (e.g. Snowflake) or Python scripting is a plus

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

  • The salary band for this position ranges from $80,000 -115,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy; work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • JavascriptLanguages
    • NuxtLanguages
    • ReactLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Next.jsLibraries
    • TailwindLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ReactFrameworks
    • DynamoDBDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • MailChimpEmail
    • GemLead Gen

Location

Nestled within the River North Art District east of the South Platt River is the home of our Denver HQ office. Caddy corner to a variety of popular local restaurants and bars, this location provides access to the after-work happenings residents enjoy and the office itself has a variety of amenities.

An Insider's view of Angi

What’s the vibe like in the office?

From my first day walking into the building, it felt as if I had entered the most inviting home I had ever been in. The culture was evident, from the smiles and overall happiness to be at work, was a first for me. When I think of the culture the first thing to come to mind is a large table with room to fit all of our culture that we bring to the ta

Sean

Inside Sales Manager

What projects are you most excited about?

The Leadership Development Program is a project to become eligible for management. Career growth is one of the reasons I chose a career with HomeAdvisor. The projects I am working on focuses on improving my FTE, Retention, and Pipeline Management to make sure I am in good standing to become the best version of myself and to lead a team

Kira

Bowman

What makes someone successful on your team?

Being coachable, you have to be willing to put yourself out there and not always wait for a coaching. Feel comfortable to talk to someone if you’re having an issue and soak up the feedback, be moldable.

Rachel

Inside Sales Manager

What is your vision for the company?

The vision of the office in Chicago is to grow leaders. The Sales Leadership Development Program provides mentorship to sales representatives who are interested in future leadership opportunities, and new managers transitioning into the role. The course is designed to help breed our leaders and future leaders with the tools necessary to succeed

Connor

VP of Sales

How has your career grown since starting at the company?

When I was selected to do the open bell ceremony in New York during the merger. It lit another fire under me and let me know that there’s a different kind of energy here. I really wanted something bigger here with the company. They believed in me, and they gave me a prestigious honor. To know that the company believed in me, made me give 150%.

Antoine

Sales Manager

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