Data Analyst

Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.  

We recently announced the exciting news of Pushpay and Church Community Builder merging together to deliver a best-in-class fully integrated church management system (ChMS), custom community app, and giving solutions for organizations in the faith sector. The combination of our two companies gives us complementary world class solutions for our customers and aligns strongly with Pushpay’s core strategy of providing innovative, market-leading solutions for customers.

Job Summary:

The Data Analyst is expected to understand product and business processes and needs, build strong inter-departmental relationships, and help create effective data systems in order to harness data to solve complex business challenges, deliver actionable insights, and fuel continuous improvement across the organization.  The primary focus of this role will be the ChMS platform, but will also encompass and require understanding of the business and it’s data and processes to produce valuable insights. There are opportunities to work with Product, Customer Success, Software Development, Marketing, Sales, Operations, and payment processing teams. A strong attention to detail will ensure the integrity of analysis, and empower the business to trust outputs. You will help us to define software usage and metrics and measure and report customer usage to the business so we can better understand the impact of feature releases to the business and the customers we serve. 

This role reports to the Manager of Data Engineering.

Duties/Responsibilities:

• Interpret data and deliver analysis that will guide Product Management and Customer Success teams’ decision making
• Play a key role in data documentation and development of core data sets - with a focus on ChMS platform data 
• Work with Product Managers to continually define software usage, metrics, and success
• Create standardized methods for monitoring ChMS platform usage to allow for fast and scalable analysis that is trusted
• Work closely with Data Engineers to identify and build scalable, supportable, and digestible datasets to measure ChMS platform usage
• Create standardized reports and visualizations to serve the business
• Present findings to a range of stakeholders from subject matter experts to business leaders
• Document analysis methods to ensure consistent analysis over time
• Recommend improvements to data capture, warehousing, and reporting structures to serve the BI team and business in a more seamless manner
• Develop reporting, dashboards, and tools for Product team to self analyze their own feature releases
• Help BI team to create systems and processes to democratize data – making it available across the organization – to fuel data curiosity and promote data informed decision making across the company
• Translate business/end-user needs into technical requirements and deliverables
• Scope, prioritize, and plan projects – including leading meetings, overcoming roadblocks, providing updates, and communicating results to appropriate stakeholders
• Collaborate with BI team members (Analysts, Engineers, Scientists) 

Required Qualifications: 

• 4-6 years working as a Data Analyst; preferably in a SaaS organization
• Tableau Desktop Certification (Associate or Professional)
• 2+ years of advanced experience using Tableau to build visualizations
• 3+ years of SQL writing experience (Postgres, Redshift, or other OLAP and OLTP systems)
• Bachelor’s degree or equivalent
• Knowledge of the following tools is advantageous:
  • Salesforce.com
  • G Suite
  • Atlassian (JIRA, Confluence)
• An experienced analyst with a background in visualizations, story telling, presentations, statistics, and product feature analysis
• Proven ability and experience presenting analytical findings to stakeholders of varying levels, backgrounds, and data competencies 
• A guide that enjoys taking people on the journey from data point to conclusion, and back again
• Strong and proven ability to turn complex data into digestible insights
• 2+ years of Tableau Server and Desktop experience (or equivalent) - designing, building, maintaining dashboards, and presenting results
• 3+ years of SQL writing experience (Postgres, Redshift, or other OLAP and OLTP systems)
• Experienced power user of Microsoft Excel/Google Sheets
• Experience defining software utilization metrics and analyzing large datasets to understand usage and provide actionable insights
• Experience with modern software tracking tools and techniques (Amplitude, Pendo, Pinpoint, UserIQ, Heap, Google Analytics, etc…)
• Knowledge and experience with CRMs (Salesforce is our primary system of record)
• Knowledge and experience with Church Management Software systems a plus
• Experience with Jupyter, Python, and/or R is a plus
• Experience with and understanding of data warehousing and data pipeline concepts and purposes
• An understanding of how behaviors, processes, and systems feed into each other, and ultimately into the data analysis
• A structured thinker who can find a starting point and desired outcome, and then apply a methodical approach to move from one to the other
• Ability to work with modern data collection, modeling, analysis, reporting, and visualization tooling
• Capable of working closely with Product teams and inter-departmental management teams to help drive system and process improvements related to Product analysis
• Experience working with Data Engineers to develop advanced datasets to solve analysis problems
• Strong analytical skills
• Thorough understanding of business needs to translate them into operational insight & intelligence
• Able to work independently and collaboratively, in fast paced environment

THIS POSITION IS PHYSICALLY  LOCATED IN COLORADO SPRINGS, CO OFFICE

Salary and Benefits:

• FTE: Salary range: $65/K - $82/K (DOE) 
• 100% Employer paid Health Insurance Plan: Medical | Dental | Vision
• 50% Employer paid dependent care Health Insurance Plan: Medical | Dental | Vision
• PTO & 11 Paid Holidays
• 401K with match