Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
Responsibilities for Data Analyst

• Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in customer support experience
• Ability to conceptualize business issues or opportunities, formulate hypotheses and goals, define KPIs and make appropriate recommendations
• Identify automation opportunities to drive scalability, improve efficiency and productivity of a global team.
• Perform a variety of exploratory analyses that help us understand the quality and performance of our support delivery to identify areas for improvement and optimization
• Develop analytical frameworks to support decision making
• Build, maintain, and communicate detailed reporting & models
• Monitor data to identify changes in financial and business trends

Qualifications for Data Analyst

• 3+ years experience with Tableau or with analytical tools supporting data analysis and reporting
• Experience in using relational databases for SQL queries, database definition and schema design
• 1-3 years of advanced data reporting, data visualization, and executive dashboard creation
• BA/BS in Mathematics, Engineering, Finance or related field required
• Experience using large datasets
• Experience working in a support environment (contact center analytics)
• High-growth analytics or operations experience
• Experience working with Zendesk Dashboards preferred
• Excellent analytical and problem-solving skills - able to think through issues and provide alternate solutions, which are well-thought-out
• Exceptional Excel/Google Sheets & data management experience
• Exceptional communication and organization skills
• Experience focusing on delivering actionable insights to stakeholders and/or customers

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Colorado Salary Range or On Target Earnings:
Minimum:
$97,920.00 USD
Maximum :
$181,170.00 USD
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom's benefits is here . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .

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