Job Details 

ServiceCore is looking for a Customer Success Engineer to join our rapidly growing team. 

As a Customer Success Engineer, you will be responsible for making sure our product is working optimally for customers from a data and technical perspective. You will be working on a range of engaging challenges that we face on a daily basis: 

Responsibilities: 

• Manage the customer data integration process: Transform and configure customer data and integrate it into our platform
• Own our technical support queue: troubleshoot, investigate, and solve customer issues related to data and integrations
• Identify bugs in code and scope issues for the product engineering team
• Bridge the gap between customer service and the product team: identify technical challenges in the customer experience and work with product to identify solutions
• Automate repeated customer requests (e.g., custom reports) through MySQL scripting

Qualifications: 

• BA degree in data science or engineering or equivalent experience
• Preferred: 2+ years of experience in a business analyst, technical support, or data integration role
• Full proficiency and expertise in MySQL
• Strong knowledge of data structure fundamentals (relational databases)
• Preferred: Basic code literacy 
• Strong troubleshooting, debugging, and problem solving skills
• Curiosity and a passion for finding creative solutions

Company Overview

ServiceCore is a venture-backed, market leading business management software for the waste industry.

We are the first to bring a field-service platform to an industry that has been totally neglected by software. We help hundreds of businesses across the US manage jobs, optimize routes, track inventory, and streamline accounting. Our platform processes over $120,000,000 in transactions and 1,500,000 jobs per year. 

..and it’s working - we are growing at over 100% per year. 

Every day, our team solves difficult problems with creativity, innovation, and technical expertise. We value hard work, individual ownership, and can offer you the advantages of working at a hyper-growth company with a fast-moving environment and open access to company leaders. 

What bonds our company together is a commitment to 4 core values: 

• Customer Love: Love our customers and understand their needs - not many people have tried. Build long-term partnerships and a loyal customer following
• Speed to Market: Be the first. Act decisively, take risk, test, iterate, and learn from our mistakes
• “Whatever It Takes” Mentality: Do whatever it takes to deliver an exceptional end-to-end customer experience. Make our customers and each other successful. 
• Deep Industry Focus: Maintain a deep focus on our core markets and deliver verticalized solutions

Come join us on our mission!