Customer Intelligence Analyst

| Greater Boulder Area | Hybrid
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Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Customer Intelligence Analyst will focus on leading all aspects of segmentation, targeting, and positioning at Zayo with a key focus on high-priority customers. The analyst will provide ongoing financial and data analysis of all current and potential accounts that will refine our targeting strategy and define sales engagement and marketing programs. As part of the sales enablement team, this position will coordinate the compiling and reporting of these metrics for presentation to various departmental leads. This position will build out the current strategy to ensure we are targeting the sweet spot accounts that are a perfect fit for Zayo’s Communications infrastructure. You will analyze and understand the customer/prospect landscape and be able to articulate and activate sales on an ongoing basis. This position will manage pro-active targeting prioritization and requests with all sales channels. In addition, this analyst will manage, maintain and enhance current data systems and tools including list requests. This role provides challenge, variety, and exposure to several areas of the business.

The position requires excellent analytical skills and attention to detail, it does require telecommunications knowledge. Personal communication skills and pro-active ownership are critical, as this role demands constant interaction with sales, operations, finance across the multiple business units of Zayo Group.

Responsibilities

  • Solidify and enhance the current Zayo segmentation and targeting strategy with a focus on key verticals to Zayo;
    • Analyze, clean, transform, validate and model data to drive strategy;
    • Lead segmentation and targeting for all sales channels and verticals including inside sales;
    • Work closely with vertical marketing leads on the ongoing refinement of sweet spot targets for each vertical;
    • Manage and streamline account reprioritization requests and approvals;
    • Analyze account/target quality and traction on an ongoing basis and make recommendations on targeting and traction strategies
  • Own preparation and validation of internal reporting tools to present conclusions gained from analyzing data, including Account Quality and Traction, Vertical Targeting, Campaign Opportunities, and Business Efficiency
  • Create and Maintain Reports and Dashboard tracking success within Salesforce
  • Collaborate with sales enablement and strategic marketing peers to reinforce sales adoption and enablement against targets
  • Collaborate with peers (Sales Operations, Sales leaders, Product leads and Marketing leaders etc.) to capture, cleanse, and load data to enable intelligent reporting use in Salesforce and Tranzact
  • Develop and launch a tiered engagement strategy for ranked existing customer and prospect accounts
  • Lead targeting aspects of all account-based marketing initiatives
  • Collaborate with sales enablement and strategic marketing peers to reinforce sales adoption and enablement against targets
  • Develop a contact strategy and tracking method
  • Develop and support a predictive marketing analytics tool
  • Support campaign list data pull request
  • Drive process improvement efforts and coordinate with IT resources to simplify capture, reporting, and quality assurance tasks

Qualifications

  • Bachelor of Science degree in business, finance, or related field of experience – undergrad or post-grad, post-grad preferred.
  • Strong analytical and organizational skills.
  • Strong attention to detail.
  • Proficient with Microsoft Office and /or Google applications, with advanced skills in Microsoft Excel/Google sheets.
  • Advanced in SFDC applications
  • Proficient in Access applications
  • High energy individual with a strong work ethic.
  • Excellent interpersonal skills and an ability to interact effectively with all personnel.
  • Excellent written and verbal communications skills
  • Pro-active autonomous yet comfortable teaming with others on various projects.

Rewards

  • Competitive compensation

    • Base salary range: $62,982-$68,696

    • Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee’s business segment, and the individual employee

  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial security to our employees and their families.

Culture
Volunteer in local community
Provides up to 16 hours a year to volunteer in the community
Partners with nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Employee Resource Groups Mental Health & Disability Advocacy | Pride | Women's | Multicultural | Veterans | Sustainability
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,850 annually.
Disability insurance
Short & Long term disability insurance are a free company provided benefit to all full time employees. They cover 60% of annual salary up to $5000/$10000 monthly maximum payout
Dental insurance
Preventative, minor, and major dental services and treatments are covered under Zayo's plans.
Vision insurance
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health insurance
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Pet insurance
Offered at a discounted rate to all Zayo employees
Wellness programs
We offer incentives for employees to participate in many wellness activities.
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Mental health benefits
Financial & Retirement
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid volunteer time
We encourage our employees to give back to our communities by providing 4 hours of Volunteer Time Off per quarter.
Paid holidays
Office Perks
Commuter benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Onsite office parking
Parking is available at Zayo offices.
Recreational clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness stipend
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours

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