Customer Analytics Lead
NextHealth Technologies is a high growth, venture-backed company located in downtown Denver, Colorado. Our advanced analytics platform enables healthcare companies to make data-driven decisions that save money and optimize outcomes. We’re a tight-knit team of doers that thrive in a fast-paced and agile environment. We nerd-out on our AI and machine learning technology platform and our approach to big data analytics.
Our team members enjoy:
- Competitive salary plus 10% annual bonus potential
- Stock options
- Unlimited PTO
- Medical benefits starting at $0 + HSA gift up to $350 every month
- $100 commuter benefit
- Free onsite gym
As a Customer Analytics Lead with NextHealth Technologies, you will be the face of the company to a portfolio of clients. You will be an expert user of the NextHealth platform, both of its interface and the analytic methods and tools powering it. You will lead implementation and ongoing delivery to your clients, driving external adoption of the platform and ensuring high client satisfaction and value.
Responsibilities
Serve as the operational lead on a small portfolio of accounts with accountability for setting and achieving semi-annual delivery goals for each engagement that drive widespread adoption of the NHT platform and maximize client value
Partner with your clients to design scientifically sound healthcare intervention programs and configure them on the NextHealth platform while training clients to do so independently
Interpret and present program findings with impactful recommendations that influence your clients’ decision-making processes
Champion your customers’ product feedback internally to help steer our development efforts and advance our solution
Become a trusted advisor to clients, fostering strong relationships across all levels of the client organization
Facilitate cross-functional internal account team meetings to ensure on-time delivery and account growth
Support and occasionally lead cross-customer projects owned by the Client Services team to advance our implementation and delivery methodologies
Qualifications
Bachelor’s degree – major in Computer Science, Operations Research, Statistics, Mathematics, Data Science, or related field preferred.
Minimum of six (6) years of experience in client delivery, management consulting, or other relevant field, including a minimum of four (4) years in healthcare
Knowledge of and experience with statistical methods and other advanced analytic techniques
Ability to foster strong client relationships at an executive level
High comfort level managing cross-functional teams
Proven ability to thrive in fast-paced, entrepreneurial environments, including an ability to drive results amid change and ambiguity
Exceptional written and verbal communication skills – ability to translate complex technical concepts for broad business audiences
Extensive use of Microsoft Office, SharePoint, PowerPoint, Visio and other project planning and/or collaboration tools
Willingness to travel (up to 30%)